Credit Insurance Claims Manager (Credit & Surety Division)

Rearsby, Leicestershire
Tokio Marine HCC has a vacancy for a Credit Insurance Claims Manager (Credit & Surety). The successful applicant will report to Tokio Marine HCC's Head of Claims/Underwriting Director (Credit). 

Job Purpose
  • To manage a team of claims technicians handling the claims arising from Trade Credit Insurance policies.
  • Providing technical input and expertise (after experience) into investigation and negotiation and settlement of claims (involving checking invoices /ledgers /insolvency details and contracts giving rise to debts)
  • Authorising claim reserves and payments
  • Reporting losses to reinsurers and verifying reinsurance calculations
  • Development and implementation of departmental procedures
  • Managing workload, ensuring prompt turnaround of all claims and queries
  • Training, developing and supporting team members including 1 to 1 meetings and regular appraisals
  • Assisting with recruitment /resourcing
  • Building, maintaining and managing relationships with external debt collectors and lawyers
  • Instructing lawyers and managing cases referred to them
  • Monitoring and reporting on developments on open claims
  • Pursuing recovery options including retention of title claims and dividend payments from insolvencies
  • Liaison with insolvency practitioners to verify and understand claim events
  • Recommending improvements to bespoke computer systems and assisting with testing and sign off of improvements
  • Carrying out claim inspections at clients premises
  • Liaison with brokers and providing support to them on claims issues
  • Month end reporting and reconciliations
  • Attending meetings including taking minutes as required
  • Other reasonable duties as required by senior management 
Skills and Experience Specification:
(previous experience in insurance /credit insurance is not essential for this role as training will be given) Essential Skills: 
  • Educated to degree level or equivalent, preferably in a law or business-related subject
  • Minimum 2 years previous management /supervisory experience
  • Strong management and organizational skills
  • Strong analytical skills
  • Drive and determination to solve problems and make things happen
  • Strong negotiation skills
  • Good understanding of customer service
  • Good commercial awareness
  •  Strong initiative /self-driven 
  • Good command of Microsoft Office (Word /Excel /Powerpoint /Outlook)
  • Willingness to learn new skills 
Desirable Skills (any of the following):
  • Previous experience in either insurance, banking, debt collection or credit management
  • Basic understanding of company accounts /financial analysis
  • Understanding of contract law 
  • Understanding of insolvency
  • Understanding of credit management 
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit for more information about our companies. 

To apply for this vacancy please email a CV and covering letter to Jennifer Corden at

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