Credit Insurance Claims Manager (Credit & Surety Division)

Rearsby, Leicestershire
Tokio Marine HCC has a vacancy for a Credit Insurance Claims Manager (Credit & Surety). The successful applicant will report to Tokio Marine HCC's Head of Claims/Underwriting Director (Credit). 

Job Purpose
  • To manage a team of claims technicians handling the claims arising from Trade Credit Insurance policies.
  • Providing technical input and expertise (after experience) into investigation and negotiation and settlement of claims (involving checking invoices /ledgers /insolvency details and contracts giving rise to debts)
  • Authorising claim reserves and payments
  • Reporting losses to reinsurers and verifying reinsurance calculations
  • Development and implementation of departmental procedures
  • Managing workload, ensuring prompt turnaround of all claims and queries
  • Training, developing and supporting team members including 1 to 1 meetings and regular appraisals
  • Assisting with recruitment /resourcing
  • Building, maintaining and managing relationships with external debt collectors and lawyers
  • Instructing lawyers and managing cases referred to them
  • Monitoring and reporting on developments on open claims
  • Pursuing recovery options including retention of title claims and dividend payments from insolvencies
  • Liaison with insolvency practitioners to verify and understand claim events
  • Recommending improvements to bespoke computer systems and assisting with testing and sign off of improvements
  • Carrying out claim inspections at clients premises
  • Liaison with brokers and providing support to them on claims issues
  • Month end reporting and reconciliations
  • Attending meetings including taking minutes as required
  • Other reasonable duties as required by senior management 
Skills and Experience Specification:
(previous experience in insurance /credit insurance is not essential for this role as training will be given) Essential Skills: 
  • Educated to degree level or equivalent, preferably in a law or business-related subject
  • Minimum 2 years previous management /supervisory experience
  • Strong management and organizational skills
  • Strong analytical skills
  • Drive and determination to solve problems and make things happen
  • Strong negotiation skills
  • Good understanding of customer service
  • Good commercial awareness
  •  Strong initiative /self-driven 
  • Good command of Microsoft Office (Word /Excel /Powerpoint /Outlook)
  • Willingness to learn new skills 
Desirable Skills (any of the following):
  • Previous experience in either insurance, banking, debt collection or credit management
  • Basic understanding of company accounts /financial analysis
  • Understanding of contract law 
  • Understanding of insolvency
  • Understanding of credit management 
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.  The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit for more information about our companies. 

To apply for this vacancy please email a CV and covering letter to Jennifer Corden at

SME Business Development Manager
Commercial UK & Ireland - Manchester
 Our organisation 
Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit 

Job Description 
This Manchester office based role will include prospecting, structuring and closing of UK SME commercial business. You will be a key entry point into Atradius for the Northern SME broker community. You will be promoting our product suit via our intermediaries to UK SME businesses and you will be responsible for presenting, negotiating and closing credit insurance deals. Building a strong and productive network is essential. 

Job Requirements
  • Developing business relationships, with a variety of intermediaries; brokers and customers, and seeking new ways of driving profitable growth.
  • Monitor the performance of your network and apply appropriate strategies to develop and sustain prospect pipelines.
  • Respond quickly and authoritatively to all enquiries.
  • Responsible for raising awareness of the company in the market place and securing new customers.
  • Confident, ambitious, independent self-starter with a desire to succeed in a competitive market.
  • A team player, able to work alongside and with other team members to progress and enhance our offering
  • Seek out new prospects, assessment of client needs and selection of potential clients.
  • Negotiating business with all interested parties to secure a competitive and profitable offering.
  • Strong understanding of our policy suit and policy structures and an excellent appreciation of negotiating and closing a deal. 
Knowledge, Education and Experience  
The successful candidate will be a confident, ambitious self-starter, responsible for raising awareness of the company in the market place with a desire to succeed in a competitive market. 
This role would suit candidates with experience gained in a business development or sales remit where building lasting business relationships is essential. Ideally, you will have previous sales experience, but we will also consider individuals who know the industry well and want to take a step up into this exciting role. 

Contact Person and Contact Details  
Interested? Please send your CV and motivation letter to
Only successful candidates will be contacted. 
Closing date 2nd September 2019
Account Executive/Business Development Executive, Leeds
An opportunity to join the W Denis Credit Risks team, and become part of a well established growing independent specialist broker. 
Based out of the group head office in Leeds, you will be initially be responsible for new business throughout the North of England, supported by our in house business development team. Longer term there is the possibility of moving over to a servicing role as our business grows. 
Training and support is provided, and candidates need to be enthusiastic and self motivated. Experience of sales and credit insurance preferred, must be IT literate and familiar with the usual Microsoft programmes. 
Salary – commensurate upon experience. 
Apply in writing to John Cockshutt, Brigade House, 86 Kirkstall Road, Leeds LS3 1LQ. (please mark applications confidential).

About W Denis – W Denis Credit Risks Ltd is an independent limited company, with offices in Leeds, Tamworth and London. Majority owned by the W Denis Group, but with shares held by employees as well, the business has been trading since 2000, and has grown steadily in the last 9 years. The W Denis group was set up in 1963, and is a Lloyds of London broker, with its HQ in West Yorkshire.

Client Manager

Aon are currently looking for a Client Manager to join the Credit Solutions team based in the Reading office. 
About the role 

As a Client Manager your key responsibilities will include: Working as part of a multi skilled broking team and under instruction of client directors, to support strategic and global client relationships as well as ownership of own portfolio of clients. Interacting with Clients, Insurers and colleagues on day to day policy management including: 
  • Managing credit limit process (applications, follow up, providing feedback to clients) 
  •  Supporting clients on reporting of overdue buyers and liaising with insurers 
  • Assisting with claims submissions and claims’ broking process 
  • Negotiation of policy wordings with insurers and ensuring timely delivery of accurate policy documentation 
  • Management and monitoring of activity logs where required 
  • Providing clients with training and guidance on policy terms and conditions 
  • Gathering and analysing policy and market data, producing reports and presentations
Managing policy renewals within own portfolio and supporting client directors on renewal process for strategic accounts. Gathering and analysing relative statistical detail, submissions to market, chasing insurers for indications of cover, presenting terms and preparation of renewal reports. 
Preparation for, and attendance of, client and insurer meetings/conference calls plus timely follow up of meeting notes and actions.
Providing advice to clients on market developments and share knowledge of market trends to enhance the overall value proposition. 
Introducing and supporting team on new business opportunities to achieve individual new business target Liaising with colleagues across the Aon global network on Global Client programmes. 
Responsible for adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, applicable insurer online platforms) and Aon insurer security policies where relevant. 
Working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. 

About you
As a Client Manager your skills and qualifications will ideally include;   
  • Experience of credit insurance, credit management or related sector a requirement
  • Competent in use of Microsoft Office and IT systems   
What we’re looking for in you:   
  • Enthusiastic and innovative
  • Team player
  • Ability to handle significant workflow through efficient time management and organisation
  • Ability to use IT systems to efficiently to deliver client service
  • Self motivated and willing to use own initiative
  • Ability to find creative solutions to new problems as they arise
  • Integrity and working in a way that positively impacts our clients, colleagues and communities 
Salary and Benefits 
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.
To apply email your CV and covering letter to Laura Chen-Hoyle at

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