Senior Risk Underwriter - Trade Credit
(Hybrid - London or Manchester Office/Home Working)
We have an exciting opportunity to join our Risk Underwriting team within the Trade Credit Insurance industry. Our UK book is varied and the team assesses the credit risk profile of an array of corporates stretching from domestic SME’s through to global, blue-chip companies in a number of trade sectors including Construction, Fuel, Metals, Retail, Advertising, Food & Drink and Tech/IT. In this client, market-facing role you will have the opportunity to own your relationships, developing your underwriting knowledge and profile as a specialist within the market. We empower our underwriters to underwrite their own business, with this role offering both the exposure and support from working with an experienced team. We are looking to speak with experienced trade credit professionals, ideally with credit insurance product knowledge from an underwriting, broking or wider financial services discipline background.
Your responsibilities for this role may include, but are not limited to:
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Manage a portfolio of clients, providing first-class service.
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Establish and strengthen strong relationships with stakeholders including customers, brokers, business partners and colleagues, to maximize influence and achieve business objectives.
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Manage a portfolio of risk, answering credit limit requests as well as providing comprehensive analysis of key risks within the portfolio.
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Contribute and influence in the review and analysis of the portfolio to identify progress toward business objectives.
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Have ownership and demonstrate expertise of a specific sector, providing sectoral reports and regular sector updates to the team and the market.
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Conduct buyer meetings and provide detailed reports on business performance.
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Work closely with colleagues in commercial, new business and claims to ensure our goals are aligned and business plan is achieved.
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Apply the Reinsurance Strategy in order to safeguard the portfolio.
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Contribute and participate in all meetings, in order to share and develop strategy, knowledge and best practice.
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Positively promote the department, division and company as a whole, in order to maximise brand leverage.
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Adhere to underwriting standards, instructions and good practice to minimise risk and maximize efficiency.
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Ensure entries are properly and promptly recorded on QBE systems to ensure accuracy of data.
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Contribute to the aggregate management and peer review processes to encourage and develop excellence.
You will need to be able to display you have the following qualifications and experience, or clear potential to develop these:
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Experienced professional with proven knowledge of the credit insurance market, preferably within an underwriting or broking capacity otherwise wider financial services discipline.
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Intermediate level understanding of relevant software, including Excel and other departmental software packages.
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Extensive knowledge of economic and sectoral trends in the UK and global markets.
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Excellent interpersonal skills to build relationships across all levels of the organisation and with external clients.
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Good reasoning capabilities, creative and lateral thinking, good problem-solving skills.
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To Apply:
To apply for this position please go to https://qbe.wd3.myworkdayjobs.com/QBE-Careers/job/GBR---London/Senior-Risk-Underwriter---Trade-Credit_314813.
For more information about this role, please email Clare Aldrich (Clare.Aldrich@uk.qbe.com). Direct Line: 07977 058 464.
Claims Manager, Trade Credit.
Hybrid working: 3 days per week in a TMHCC office, with at least 1 of those days based at our head office in Rearsby, Leicestershire.
Reporting to: Head of Claims / Director of Underwriting and Operations
Direct Reports: 4
About TMHCC
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading specialty insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry.
The main business of TMHCC International, Credit Division is to underwrite Trade Credit Insurance policies for all industry sectors including construction.
Key Responsibilities:
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To manage a team of claims technicians handling the claims arising from Trade Credit Insurance policies
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Managing workload, ensuring prompt turnaround of all claims and queries
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Providing technical input and expertise (after experience) into investigation and negotiation and settlement of claims (involving checking invoices / ledgers / insolvency details and contracts giving rise to debts)
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Carrying out claim inspections at client’s premises
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Liaison with brokers and providing support to them on claims issues
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Collating information on potential losses to enable accurate reserving
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Authorising claim reserves and payments
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Reporting losses to reinsurers and verifying reinsurance calculations
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Monitoring and reporting on developments on open claims
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Month end reporting and reconciliations
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Building, maintaining and managing relationships with external debt collectors and lawyers
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Instructing lawyers and managing cases referred to them
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Pursuing recovery options including retention of title claims and dividend payments from insolvencies
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Liaison with insolvency practitioners to verify and understand claim events, attending creditors meetings and sitting on creditor committees as required
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Broker training and meetings
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Development and implementation of departmental procedures
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Training, developing and supporting team members including 1 to 1 meetings and regular appraisals
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Assisting with recruitment / resourcing
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Recommending improvements to bespoke computer systems and assisting with testing and sign off of improvements
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Attending internal meetings including taking minutes as required
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Other reasonable duties as required by senior management
Performance Objectives:
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Successfully managing best in class Trade Credit Insurance claims team
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Efficient claims handling, exceptional service to clients and brokers and underwriters
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Reporting monthly and quarterly claims position
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Prompt and accurate reserving
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Reporting large losses in line with company policy
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Reporting losses to reinsurers in accordance with Reinsurance Treaty and agreeing calculations with reinsurance team
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Managing relationships with debt collectors and other third parties as part of our service to clients
Skills and Experience Specification:
Essential:
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Educated to degree level or equivalent, preferably in a law or business-related subject or Member of the Chartered Institute of Credit Managers
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Ideally 5 years’ experience in either Credit Insurance or credit management
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Strong management and organisational skills
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Strong analytical skills
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Drive and determination to solve problems and make things happen
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Strong negotiation skills
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Exceptional customer service
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Good commercial awareness
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Strong initiative / self-driven
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Good command of Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
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Proven ability to manage stakeholders
(previous experience in insurance / Trade Credit Insurance is not essential for this role as training will be given)
Desirable:
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Previous experience in either insurance, banking, debt collection or credit management
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Minimum 2 years previous management / supervisory experience
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Basic understanding of company accounts / financial analysis
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Understanding of contract law
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Experience of insolvency
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Understanding of credit management
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Experience of handling a credit insurance policy
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package including, 25 days holiday, non-contributory pension scheme, private medical insurance and discretionary bonus scheme.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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To Apply: Go to https://tmhcc.wd1.myworkdayjobs.com/en-US/External/details/Claims-Manager_2025-453.
