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​Welcome to the May 2025 issue of Credit Insurance News Digest. Our sponsor this month is SCHUMANN.
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Index
About this month's sponsor: SCHUMANN
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PLUS: 15 Years of Plain Sailing? Trade credit insurance's long calm and what lies beyond the horizon, by Mike Holley​​​​​​​​, Board Member and Strategic Advisor at SCHUMANN.
Credit Insurance News
Canadian exporters turn to trade credit insurance as trade tensions driven by Donald Trump's tariff policies intensify. Insurance Business reports that rising trade tensions—fuelled by Donald Trump's ongoing tariff policies—are prompting a renewed interest in trade credit insurance among Canadian exporters. Despite international sales accounting for roughly 40% of export revenue, trade credit insurance remains significantly underutilised in Canada. According to the Receivables Insurance Association of Canada, fewer than 1% of foreign receivables are currently insured, and only about 5% of exporters—equating to roughly 7,000 to 10,000 companies—have active coverage. However, interest is growing. David Dienesch, CEO of Allianz Trade in Canada, noted a 10% increase in inquiries since January, signalling that more businesses are beginning to recognise the value of protecting against non-payment risks in an uncertain global trade environment. To read Insurance Business' article, go to https://www.insurancebusinessmag.com/ca/news/breaking-news/canadian-exporters-look-to-littleknown-insurance-as-trump-tariffs-intensify-531869.aspx.
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The trade war is spurring demand for trade credit insurance. Insurance Business has reported that rising US tariffs—some as high as 145% on Chinese imports—are straining global trade, driving up demand for trade credit insurance, with businesses increasingly turning to this coverage as a financial safeguard. However, the article warns that this surge in demand may lead to capacity issues for insurers. For example, Hub International cautioned that, if buyer credit strength continues to weaken while coverage demand rises, carriers could struggle to meet the volume of new policy requests. AM Best also flagged the growing complexity of underwriting in this climate, noting that higher credit risk and macroeconomic uncertainty could impact insurers' balance sheets and reserve adequacy. To read Insurance Business' article, go to https://www.insurancebusinessmag.com/us/news/breaking-news/trade-war-spurs-insurance-policy-demand-532126.aspx.
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15 Years of Plain Sailing? Trade credit insurance's long calm and what lies beyond the horizon. Mike Holley, Board Member and Strategic Advisor at SCHUMANN, has contributed an article to Credit Insurance News that notes that the credit and political risk insurance industry remains in robust health, marked by a wider choice of suppliers, greater product diversity, strong loss ratios, and rising participation. New capital and new insurers continue to flow in, reflecting strong returns over the past fifteen years. Mike suggests that a key reason for this stability is the absence of a major market-wide loss event since 2010—despite crises such as Brexit, Covid, and the Russia/Ukraine war. Improved underwriting and enhanced access to information, particularly in the structured credit space, have helped mitigate risks, while government interventions have also contributed to this period of stability. Mike warns that there are concerns that such an extended calm may be shaping expectations and approaches in ways that could be tested in a more challenging market environment. Click here to read the article.
The role of trade credit insurance in mitigating risks in APAC is 'more crucial than ever'. The April issue of ICISA Insider features an article by Jerry San, Chair of ICISA's Asia Committee, highlighting key insights from the Committee's recent meeting. One of the most significant takeaways, he notes, is the growing need—driven by today’s increasingly uncertain and volatile economic climate—for trade credit insurance (TCI) among businesses in Asia. He suggests that a particularly encouraging trend is the rising demand for TCI across emerging markets, with China continuing to lead the region in both premium volume growth and solid profitability. While competition in the sector is intensifying, Jerry remains optimistic about the sector's outlook, citing relatively low loss ratios and healthy market dynamics as stabilising factors. To read April's issue of ICISA Insider, go to https://icisa.org/news/the-icisa-insider-april-2025/.
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The trade war will lead to a significant slowdown in global GDP growth. Allianz Trade has released an update to its Economic Outlook, warning that the ongoing trade will lead to a significant slowdown in global GDP growth, which is expected to drop to just +2.3% in 2025—the lowest level since the pandemic. The US economy is now forecasted to enter a mild recession, with a cumulative decline of -0.5% from Q1 to Q3, followed by weak growth of +0.8% in 2025. The Eurozone will also experience lower growth, with projections of +0.8% growth in 2025, followed by a modest recovery to +1.5% in 2026. Similarly, Allianz Trade predicts that the UK will see growth fall to 0.6% in 2025 before rising to 1.4% in 2026. Additionally, global insolvencies are projected to increase by +7% in 2025, with the US expected to see a particularly sharp rise of +16%. To read Allianz Trade's news release, with a link to the report, go to https://www.allianz-trade.com/en_global/news-insights/economic-insights/Riders-storm-managing-uncertainty-updated-economic-outlook-2025-26.html.
ICISA's Trade Credit Insurance Committee: Current areas of focus. The April issue of ICISA Insider features an article by Francisco Piña Peña, Chair of the Credit Insurance Committee, highlighting one of the committee's primary areas of focus: the evolving regulatory environment. In particular, he points to ongoing discussions surrounding the Capital Requirements Regulation (CRR) and the potential impact of the European Banking Authority's recommendation to apply a 45% Loss Given Default (LGD) floor for trade credit insurance exposure. This floor would be used in banks' capital models to determine the capital relief provided by trade credit insurance policies. Francisco notes that this development is prompting deeper reflection on the role of credit insurance within capital relief frameworks, as well as its broader positioning within the financial system. Other key areas of focus for the committee include artificial intelligence and fraud. To read April's issue of ICISA Insider, go to https://icisa.org/news/the-icisa-insider-april-2025/.
Embracing AI will transform the credit insurance industry. Atradius has published an article examining how credit insurers can best position themselves to capitalise on the growing potential of artificial intelligence—and why this is becoming increasingly essential. The article explores the opportunities and challenges AI presents, offering insights into how insurers can navigate these to gain strategic advantage. Atradius suggests that the credit insurance sector is on the brink of a major technological transformation, with AI beginning to reshape fundamental processes such as credit risk assessment—traditionally a labour-intensive task involving manual analysis of financial data and market context. Not only can underwriting now be enhanced through AI's ability to process large volumes of structured and unstructured data—including news articles and annual reports, but technologies like Generative AI and Optical Character Recognition enable insurers to identify patterns and risks more quickly and accurately. To read Atradius' article, go to https://atradius.co.uk/knowledge-and-research/resources/the-future-of-credit-insurance-embracing-ai-for-strategic-advantage0.
Fictitious trades and trade credit insurance claims. The April issue of the Berne Union's newsletter, BUlletin contains an article in which Baldev Bhinder, Managing Director of Blackstone & Gold, and Ramandeep Kaur, Director of Blackstone & Gold, examine how QBE dismantled a multimillion-dollar trade credit insurance claim by demonstrating the trades never took place. The claimant, Marketlend, financed Novita Trading, which defaulted on eight alleged transactions. However, QBE's investigation revealed no evidence of actual physical shipment of goods—despite invoices, contracts, and copies of bills of lading being submitted. Novita and its buyers failed to provide testimony, and the court found inconsistencies in the sale contracts and missing documentation that contradicted industry practice. It concluded there was no genuine trade and ruled in QBE's favour. The case underscores the importance of demonstrating real shipment activity in TCI claims and highlights the critical need for robust documentation, insurer diligence, and awareness of schemes that mimic legitimate trade. To read the BUlletin's article, go to https://www.berneunion.org/Articles/Details/948/Fictitious-trades-and-trade-credit-insurance-claims.
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Chinese suppliers are under pressure as payment terms lengthen and competition heats up. GTR (Global Trade Review) has reported that a survey by Coface has shown that Chinese suppliers are facing growing pressure to accept longer payment terms from corporate buyers. Coface's survey, which polled over 1,000 suppliers from across all major economic sectors, indicated that, while late payments in the country are down, with only 44% of respondents surveyed reporting overdue payments compared to 62% in 2023, average payment terms in 2024 increased from 70 to 76 days. Overall, total days outstanding have risen from 133 days in 2023 to 141 in 2024. To read GTR's article, go to https://www.gtreview.com/news/asia/chinese-suppliers-under-pressure-as-payment-terms-lengthen-and-competition-heats-up/.
The short term credit insurance industry supported USD 2.9 trillion in global trade during 2024. The Berne Union’s latest State of the Industry report reveals that the short-term (ST) credit insurance industry supported USD 2.9 trillion in global trade during 2024—an 8% increase from 2023. This continues five years of growth, with turnover now USD 794 billion (+37%) higher than in 2019. Electronics saw the largest gain, while Construction and Engineering was the only sector to contract. ST cover for Europe fell by USD 10 billion, with notable drops in Germany, the UK, France, Austria, and the Netherlands. Credit limits to North America also declined by 4%, mainly driven by a 5% drop in the US. In contrast, Latin America and the Caribbean posted the largest regional growth. According to the BU's January 2025 survey, most members expect demand for ST products to increase. Pricing is expected to remain stable (79%), with 18% anticipating hardening and just 3% softening. To read the Berne Union's report, go to https://www.berneunion.org/Articles/Details/958/Press-Release-Export-credit-industry-pivots-support-to-strengthen-supply-chains.
PODCAST: WTW examines tariffs and trade credit insurance amid rising global risk. WTW has released a podcast featuring Sam Wilkin, Director of Political Risk Analytics, in conversation with David Hoile, Global Head of Asset Research, and Ian Watts, Trade Credit Growth Leader, exploring the impact of tariffs on global trade and the pivotal role of trade credit insurance. Watts describes credit insurers as the “invisible stakeholders” supporting 10–20% of global trade, noting that in past crises—such as the global financial crash and COVID-19—they withdrew coverage, creating liquidity shocks and straining supply chains. Although insurers have yet to react strongly to today’s uncertainties, they are closely watching for signs of deteriorating risk. If coverage is withdrawn, borrowing costs could rise and trade confidence falter, and there is no guarantee that the state will step in again. Ian warns that obtaining cover is already becoming harder—"like buying fire insurance when you’re already starting to catch light." To listen to the podcast or read the transcript, go to https://www.wtwco.com/en-gb/insights/2025/05/understanding-the-economic-ripple-effects-of-tariffs-on-trade.
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AU Group and ETG launch Africa's first dedicated trade credit & political risk insurance platform. AU Group has announced a strategic partnership with ETG (Export Trade Group)—a longstanding African agribusiness player — through its insurance and reinsurance brokerage arm EIRS (Export Insurance & Risk Solutions). Together, they are launching Africa's first platform dedicated exclusively to Trade Credit and Political Risk insurance. Founded in the 1960s, ETG has supported African farmers for over 60 years. Over time, the group has expanded through the creation of various subsidiaries, the latest being EIRS, focused on insurance and risk management. Today, ETG generates over $7 billion in annual revenue. Aurélien Paradis, CEO of AU Group Middle East, and Nolwenn Allano, Chief Commercial Officer of EIRS will lead the new operation. To read AU Group's news release, go to https://au-group.com/en/our-news/press-release-au-group-and-etg-eirs-launch-africas-first-dedicated-trade-credit-political.
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WTW expands its US West Coast presence with the acquisition of CFS. Reinsurance News has reported that WTW has announced the acquisition of CFS International Inc. (CFS), a US West Coast trade credit insurance company. CFS was founded in 1990 and specialises in delivering trade credit insurance solutions to global firms. This strategic move expands WTW's geographic reach and establishes a presence on the US West Coast. Scott Burnett, Head of Corporate Mergers & Acquisitions for WTW's Risk & Broking business, said: "The acquisition of CFS is our second in as many months. The first, Global Commercial Credit, expanded our trade credit footprint in the Midwest, while CFS enhances our coverage and service for clients and prospects on the West Coast." To read Reinsurance News' article, go to https://www.reinsurancene.ws/wtw-expands-us-west-coast-presence-with-cfs-acquisition/.
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Trade credit insurers' response to the tariffs challenge. Ian Watts, Growth Leader at WTW, has published an article that explores the short-term credit insurance sector's role in global trade and its potential response to the ever-evolving tariffs challenge. He notes that short-term credit insurers cover 70% of global capacity, insure around $10 trillion annually and enable 10–15% of global B2B trade. Historically, economic shocks like the GFC and COVID-19 led insurers to reduce capacity, squeezing liquidity for insured businesses. However, while insurers currently closely monitor sectors like retail, metals, and automotive, widespread capacity cuts haven't materialised. That said, Ian notes that credit insurers are likely to reassess their risk appetites in the current period of market volatility: "all insurers are closely monitoring the situation." To read WTW's article, go to https://www.wtwco.com/en-gb/insights/2025/05/tariffs-and-trade-how-to-protect-your-business-with-credit-insurance.
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PODCAST: Navigating risk: The evolving landscape of trade credit insurance. WTW has released a new episode of its Global Marketplace Insights podcast, featuring a discussion between Stuart Ashworth, Head of Broking and Market Engagement, Financial Solutions, and Remco Beuvens, Head of Trade Credit, Europe, Financial Solutions. Together, they explore the current landscape of the trade credit insurance market. Remco explains that while Willis began noticing a rise in claims last year, these were initially smaller, mostly related to late payments. More recently, however, some larger buyer groups have become insolvent. Despite these developments, trade credit insurance remains a profitable sector. Its continued appeal lies in the industry's ability to assess and manage risk exposure in close collaboration with clients. Still, geopolitical instability is a growing concern, and as Remco notes, "we see some big, big companies that have difficulties in refinancing." To listen to the podcast and read the transcript, go to https://www.wtwco.com/en-gb/insights/2025/04/global-marketplace-insights-q1-2025-financial-solutions?.
Fraud in trade credit insurance: The hidden risk. ICISA has warned that fraud remains one of the most pressing—and often underestimated—risks in trade credit insurance and has produced an infographic that explores the most common fraud schemes, highlights notable historical cases, and underscores why staying alert is more crucial than ever for insurers and insureds alike. ICISA notes that recent years have seen a rise in fraudulent activity, driven by economic pressures, increasing global trade volumes, and advances in fake documentation techniques. ICISA also estimates that for every fraud case detected, up to ten go undetected. For more information and to view ICISA's infographic, go to https://icisa.org/news/fraud-in-trade-credit-insurance-the-hidden-risk/.
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WICI (Women in Credit Insurance) Spotlight on Pete Evola. ICISA's latest WICI Spotlight features Pete Evola, Commercial Director at Allianz Trade UK & Ireland. With nearly fifteen years in the credit insurance industry, Pete reflects on his career journey—from starting out as an Administrative Assistant in the UK to leading all commercial functions, including new business, underwriting, and customer service. In the interview, Pete shares his motivation for supporting WICI, emphasising his belief that diversity and inclusion create stronger, more innovative businesses. He highlights the positive impact WICI has had in building a supportive community and championing future female leaders in the sector. Pete also talks about what he enjoys most about his role is the variety: the exposure to different industries, and the opportunity to work alongside passionate and experienced colleagues. To read the full interview, visit: https://icisa.org/news/wici-spotligh-on-pete-evola/.
Allianz Trade unveils Sustainability Handbook and ESG milestones. Allianz Trade has published its first Trade Sustainability Handbook, outlining its progress toward environmental, social, and governance (ESG) goals and its forward-looking sustainability strategy. As key players in enabling global trade, Allianz Trade sees trade credit insurers as uniquely positioned to support the transition to net zero. Aligned with Allianz Group's target of achieving net zero emissions by 2050, Allianz Trade has already made significant strides: it now operates on 100% renewable electricity and has cut greenhouse gas emissions per employee by 60%. The company is also moving toward a fully ESG-aligned portfolio by backing low-carbon projects and ceasing new business with high-emission sectors, including oil and gas. For more information, go to https://www.allianz-trade.com/en_global/news-insights/news/sustainability-handbook.html.
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Shorts
Credendo has announced the merger by absorption of Credendo – Short-Term EU Risks by Credendo – Short-Term Non-EU Risks to become Credendo – Trade Credit Insurance. The merger received formal approval from the relevant supervisory authorities and took effect on 11 April 2025. The merged company will continue to benefit from the A rating assigned by S&P Global Ratings.
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Tinubu has announced that it raised US$45 million in growth capital, led by Morgan Stanley Expansion Capital, to support its vision of delivering next-generation solutions that enable specialty insurers worldwide to grow profitably while embracing technologies such as AI. Tinubu also confirmed the successful closing of its previously announced acquisition of Innoveo, a no-code enterprise software provider.
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Raising Funds for Charity.
Andy Aldridge's fundraiser for Cancer Research UK. Andy Aldridge, Head of Renewals – North at Tokio Marine HCC, is taking on an extraordinary endurance challenge to raise funds for Cancer Research UK. Over four months, he will complete the "Canal Slam," which includes three long-distance canal runs: the 145-mile Grand Union Canal Run in May, the 145-mile Kennet & Avon Canal Run in July, and the 130-mile Liverpool–Leeds Canal Run in August. Andy has chosen to support Cancer Research UK in honour of his wife’s aunt, Tina, who was recently diagnosed with a high-grade glioma (brain tumour). Following surgery, she is now undergoing further chemotherapy treatment. To support Andy's fundraising, go to https://www.justgiving.com/page/andrew-aldridge-6.
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Jane Hull is fundraising for BANA. Jane Hull, Director of Credit at Tokio Marine HCC, is raising funds for the British Acoustic Neuroma Association (BANA), the charity that has provided her with invaluable support following her acoustic neuroma diagnosis in late 2024. In December, Jane underwent a 12-hour brain surgery to remove the tumour. Since then, she has been on a challenging road to recovery, with BANA offering her guidance and emotional support every step of the way. The charity has played a crucial role in helping Jane understand and come to terms with her diagnosis while also assisting her in regaining her health and strength. Now, Jane is giving back by raising money for BANA so they can continue to support others facing similar battles. To support Jane's fundraising, go to https://www.justgiving.com/page/jane-hull-1733287631361.
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Tom Bancroft's fundraiser for Spread a Smile. Tom Bancroft, Head of Marketing at Coface UK & Ireland, and his brother James successfully took part in the gruelling Isle of Wight Challenge on 3–4 May, an ultramarathon of over 60 miles, to raise vital funds and awareness for Spread a Smile. Spread a Smile's mission is to distract seriously ill children and teenagers from the monotony of extended hospital stays by spreading joy and laughter. Every year, their teams of entertainers make thousands of virtual and bedside visits, distracting children from pain and treatment, breaking the monotony of the hospital environment and creating positive memories for them, their parents and siblings. To donate to Tom and James' fundraising page, go to https://www.justgiving.com/page/bancroft?utm_medium=FR&utm_source=CL.
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John Joseph's fundraiser for MCA Trust. John Joseph, Senior Underwriter at AIG Trade Credit, is gearing up for a charity bike ride from London to Brighton on 15 June to raise funds for the MCA Trust, a charity supporting children battling cancer in Essex and London. The funds raised will specifically benefit the MCA Trust's new Education & Careers Scheme, launching in 2025. This pioneering initiative aims to address the educational gaps children may experience due to cancer treatments, helping them stay on track with their education and career aspirations. To donate to MCA Trust's fundraising page, go to https://www.justgiving.com/campaign/mcatrustlondontobrighton2025.
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New Appointments
Allianz Trade has confirmed the upcoming appointment of Rodrigo Jimenez as its Asia-Pacific regional Chief Executive, effective 1 October. Rodrigo will replace Paul Flanagan, who is stepping down after more than three decades. Rodrigo joined the company in 2014 as CEO for Brazil and has since held a number of senior roles, most recently as Regional Commercial Director for Northern Europe.
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Aon has appointed Mark Rogers as a Director, Global Broking Centre, Surety & Guarantee. Mark joins Aon from Allianz Trade, where he was Senior Surety Underwriter. Mark has also worked for UK Export Finance, CIFS and Coface.
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Ascott Insurance Brokers has appointed Stuart Grice as Executive Director: Head of Trade Credit, based in Manchester. Stuart joins Ascott from Nexus Group, where he was Director of Client Service (Secondment).​​​ Stuart has also worked in senior roles for Xenia Broking, Howden Insurance Brokers and Bluefin.
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Atradius UK has announced two new appointments:
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Cherie Kelly joins Atradius as a Senior Account Manager, based in London. Cherie joins Atradius from Allianz Trade in the UK and Ireland, where she worked for more than ten years, most recently as ​Commercial Underwriter.
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Max Newby has been promoted to the role of Senior Underwriter. Max, who is based in London, has worked for Atradius for more than seven years, most recently as ​Underwriter, Credit & Political Risk.
Bondaval has announced that it has strengthened its team with a new head of legal and compliance, as well as two additional underwriting hires:
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Tim van Kampen, the incoming Head of Legal and Compliance, joins Bondaval from Clyde & Co, where he was a Senior Associate advising on trade credit insurance and capital relief insurance solutions for banks. Prior to that, he spent fifteen years at Atradius.
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Jonathan Cristaldi joins as Senior Risk Underwriter, reporting to Paul Collier, Bondaval’s VP Risk Underwriting. Jonathan previously held risk underwriting roles at Nexus Trade Credit and Allianz Trade, and, most recently, was Senior Credit and Country Underwriter for Stenn International.
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Jack Staniforth also joins Bondaval as a Commercial Underwriter after four years at QBE as a Trade Credit Underwriter, where he was responsible for new business across the UK and Ireland. Working closely with David Stevens, Head of Commercial Underwriting, UK & Europe, Jack will focus on continuing engagement with Bondaval’s network of partner brokers across UK and European jurisdictions, as well as supporting the growth of Bondaval’s trade credit insurance and non-payment guarantee product lines.
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Credendo has announced that Rakesh Dozo has rejoined Credendo – Trade Credit Insurance as the new Country Manager for the UK and Ireland. Rakesh will have overall responsibility for leading Credendo's UK and Ireland team and expanding Credendo's offer of short-term credit risk solutions in the UK and Irish markets. He has worked for both Coface Global Solutions and Allianz Trade for multinationals, and joins Credendo from his own insurance consulting venture RJD Capital.
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Marsh has appointed Colin Wagstaff as Head of Growth, Credit Specialties, Western Australia, working across the Credit Specialties spectrum of products, including Trade Credit, Surety, Political Risk, Structured Credit, and Non-Trade. Colin previously spent more than twenty-five years with QBE Europe, most recently as Head of Risk Underwriting, AusPac, Credit & Surety.
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Nexus Underwriting has announced the appointment of Ana Ortega Lamaignère as Broker & Partner Manager for Spain in its Trade Credit business in Europe. Ana will help expand Nexus’s presence in Europe and strengthen partnerships across the region and will report to Samuel Fattahzadeh, Head of Europe for Nexus Trade Credit. She joins Nexus from Coface Global Solutions, where she served as Sales Manager for Spain for the past four years. ​​​​​​​​
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Job Vacancies
Claims Manager, Trade Credit.
Hybrid working: 3 days per week in a TMHCC office, with at least 1 of those days based at our head office in Rearsby, Leicestershire.
Reporting to: Head of Claims / Director of Underwriting and Operations
Direct Reports: 4
About TMHCC
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading specialty insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry.
The main business of TMHCC International, Credit Division is to underwrite Trade Credit Insurance policies for all industry sectors including construction.
Key Responsibilities:
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To manage a team of claims technicians handling the claims arising from Trade Credit Insurance policies
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Managing workload, ensuring prompt turnaround of all claims and queries
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Providing technical input and expertise (after experience) into investigation and negotiation and settlement of claims (involving checking invoices / ledgers / insolvency details and contracts giving rise to debts)
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Carrying out claim inspections at client’s premises
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Liaison with brokers and providing support to them on claims issues
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Collating information on potential losses to enable accurate reserving
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Authorising claim reserves and payments
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Reporting losses to reinsurers and verifying reinsurance calculations
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Monitoring and reporting on developments on open claims
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Month end reporting and reconciliations
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Building, maintaining and managing relationships with external debt collectors and lawyers
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Instructing lawyers and managing cases referred to them
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Pursuing recovery options including retention of title claims and dividend payments from insolvencies
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Liaison with insolvency practitioners to verify and understand claim events, attending creditors meetings and sitting on creditor committees as required
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Broker training and meetings
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Development and implementation of departmental procedures
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Training, developing and supporting team members including 1 to 1 meetings and regular appraisals
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Assisting with recruitment / resourcing
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Recommending improvements to bespoke computer systems and assisting with testing and sign off of improvements
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Attending internal meetings including taking minutes as required
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Other reasonable duties as required by senior management
Performance Objectives:
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Successfully managing best in class Trade Credit Insurance claims team
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Efficient claims handling, exceptional service to clients and brokers and underwriters
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Reporting monthly and quarterly claims position
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Prompt and accurate reserving
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Reporting large losses in line with company policy
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Reporting losses to reinsurers in accordance with Reinsurance Treaty and agreeing calculations with reinsurance team
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Managing relationships with debt collectors and other third parties as part of our service to clients
Skills and Experience Specification:
Essential:
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Educated to degree level or equivalent, preferably in a law or business-related subject or Member of the Chartered Institute of Credit Managers
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Ideally 5 years’ experience in either Credit Insurance or credit management
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Strong management and organisational skills
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Strong analytical skills
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Drive and determination to solve problems and make things happen
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Strong negotiation skills
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Exceptional customer service
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Good commercial awareness
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Strong initiative / self-driven
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Good command of Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
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Proven ability to manage stakeholders
(previous experience in insurance / Trade Credit Insurance is not essential for this role as training will be given)
Desirable:
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Previous experience in either insurance, banking, debt collection or credit management
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Minimum 2 years previous management / supervisory experience
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Basic understanding of company accounts / financial analysis
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Understanding of contract law
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Experience of insolvency
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Understanding of credit management
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Experience of handling a credit insurance policy
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package including, 25 days holiday, non-contributory pension scheme, private medical insurance and discretionary bonus scheme.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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To Apply: Go to https://tmhcc.wd1.myworkdayjobs.com/en-US/External/details/Claims-Manager_2025-453.
Industry Events​
​​Global 2025: Export, Agency & Project Finance,10–12 June. Copenhagen, Denmark
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Why attend:
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Connect with the powerhouses of the industry: Step into this premier international gathering where over 1500 dealmakers from ECAs, DFIs, exporters, borrowers, developers, project sponsors, SOEs, government ministries, commercial banks, private insurers, law firms and institutional investors converge at the go-to event of the year!
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Unlock your origination potential: With just one trip, you'll be able to collaborate and originate deals with a wide range of stakeholders, and hold multiple meetings in one place for a jam-packed two days that will give you a fantastic return on your investment.
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Diversify your pipeline: With a global presence (over 63 countries in 2024), attendees will have the opportunity to learn from diverse perspectives, discover international best practices, and foster cross-border collaboration to enrich their own strategies and grow their business. All this, across export, project and development finance.​
View the full speakers list and agenda here
For sponsorship, speaking or group booking enquiries, contact marketing@exilegroup.com.
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About this month's Sponsor: SCHUMANN
At SCHUMANN we optimise the management of risk for credit, surety, political risk insurers and export credit
agencies. Our software solutions and risk models are setting the future technological standards for the industry.
We are an open minded and learning organisation which invests heavily in research and development, often with our partners at the University of Goettingen. We aim to stay ahead of the competition with our cutting edge technology.
We value our independence, and are happy to work with any data provider or partner of your choice. We favour long term partnerships. We invest all of our resources into our customer relationships, and as a result have never lost a customer in our 25 year history.
CAM Credit and Surety enables our customers to automate risk assessment and underwriting processes, while
our artificial intelligence handles complex workflows with ease, enabling customers to remain compliant with their regulatory environment.
A SCHUMANN software solution is both future proof and the most robust on the market – it will provide decades of service and will never let you down.
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Managing Directors: Evgeny Kulyushin, Dr. Adam Melski, Dr. Martina Städtler-Schumann (CEO), Jan-Torben Schwager.
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