​Welcome to the June 2025 issue of Credit Insurance News Digest. Our sponsor this month is The International Credit Insurance & Surety Association (ICISA).
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Index
About this month's sponsor: ICISA​​
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PLUS: Trade Credit Insurance and Surety prove their strength in 2024
Credit Insurance News
Industry results for 2024 underscore trade credit insurers' readiness to keep cover affordable. ICISA's specialist article for Credit Insurance News Digest, summarising the latest industry results, indicates that 2024 was another strong year for trade credit insurance, including dedicated credit and political risk insurance business. Insured exposure expanded 7.5%, reaching a record €3.5 trillion, supporting global trade at record levels. Premiums written decreased by 0.6% to €9 billion despite an increase in exposure, underscoring members' readiness to keep coverage affordable even as uncertainty lingers. Claims paid decreased by 0.8% to €3.39 billion, indicating a stabilising risk landscape and disciplined underwriting. ICISA Executive Director Richard Wulff praised the trade credit insurance market's strategic agility": These results reflect more than just market performance—they represent the willingness of our members to support the economy, even when there are clouds on the horizon. The strategic agility of our members enable the indispensable role our industry plays in enabling trade, investment, and development globally," Click here to read ICISA's article.
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​Companies with trade credit insurance are weathering the downturn better than their uninsured peers. Marsh's "Trade Credit Risk Report 2025—The Balancing Act" highlights the growing appeal of trade-credit insurance amid persistent economic headwinds. Among the 500 finance directors surveyed, 97% are familiar with trade credit insurance and 91% deem rigorous credit management "critical". Uptake, though, is uneven: 65% of the 500 sales leaders surveyed say their companies already have a trade credit insurance policy, 24% are open to purchasing one, and 34% remain uninsured. In terms of sectors, manufacturing leads with 80% of the firms surveyed insured, while wholesale trails at 54%. However, credit insurance protection clearly cushions businesses against economic challenges: only 19% of insured firms report that the current downturn has hurt their business, compared to 33% of uninsured peers. To download Marsh's report, go to https://www.marsh.com/en-gb/services/trade-credit/insights/trade-credit-risk-report-2025.html.
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Trade credit insurers are keeping calm amid changing global tariff policies. S&P Global has reported that, although the unpredictable policy signals linked to Donald Trump have already dampened trade flows, trade credit insurers are resisting knee-jerk reactions. S&P Global advises that "having made the mistake of rapidly pulling coverage in response to previous crises, in particular the global financial crisis of 2008, insurers have learned their lesson and are instead monitoring the situation closely." Richard Wulff, Executive Director of ICISA, commented: "I think the best way to describe it is wait and see—no rash actions." Steven Stennett, CEO of Xenia Broking Group Ltd., agreed: "We've seen no immediate reaction from underwriters so far, with pricing and coverage levels remaining stable and all the major global trade credit insurers maintaining healthy [combined ratios]." To read S&P Global's news release, go to https://www.spglobal.com/market-intelligence/en/news-insights/articles/2025/5/trade-credit-insurers-keeping-calm-amid-changing-global-tariff-policies-89631242.
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​Canadian firms seek a trade credit insurance safety net as trade tensions escalate. Insurance Business has reported that more companies are turning to trade credit insurance to safeguard their business transactions as global economic and geopolitical uncertainty continues to rise. For example, Allianz Trade has seen a 59% increase in its Canadian insurance pipeline since March 2025, reflecting heightened concerns among businesses over trade disruptions, particularly in industries such as food, transportation, and steel. According to David Dienesch, CEO of Allianz Trade in North America, the demand for this coverage is climbing significantly, especially among sectors heavily dependent on international trade. "Our new business premium is up 20% year over year," David said in a recent interview with Insurance Business. "Food and transportation are getting hit hard. And with tariffs in place for steel, aluminium, and auto sectors, those industries are especially exposed." To read Insurance Business' article, go to https://www.insurancebusinessmag.com/ca/news/commercial-liability/canadian-firms-seek-safety-net-as-trade-tensions-escalate-537811.aspx.
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Businesses with trade credit insurance report higher market competitiveness. Marsh's "Trade Credit Risk Report 2025—The Balancing Act" links trade-credit insurance to greater competitive assurance. In a survey of 500 sales leaders, 55% of companies with trade credit insurance reported that pricing in their sector is competitive, compared to 41% of firms without coverage. The same split appears on service: 55 % of insured respondents rate service levels as competitive, compared with 44 % of the uninsured. Marsh argues that the gap reflects confidence: a trade credit insurance policy cushions cash-flow risk, allowing insured businesses to quote sharper prices or extend terms without fearing a bad-debt hit. In short, the protection lets them compete more aggressively on both price and service while keeping financial risk in check. To download Marsh's report, go to https://www.marsh.com/en-gb/services/trade-credit/insights/trade-credit-risk-report-2025.html.
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​The credit and political risk insurance market is expected to remain steady in 2025. Howden's 2025 Credit and Political Risk Insurance (CPRI) report reveals that trade credit insurance has consistently delivered underwriting profitability over the past decade, even during economic downturns. For example, Howden calculates that the average net combined ratio for trade credit insurers since 2015 is 78%, indicating a strong record of performance despite broader financial volatility. The report also notes that from 2019 to 2023, trade credit premiums increased at a compound annual rate of 14%, driven by increasing demand for effective risk mitigation tools in the face of global uncertainty. The report also emphasises the value of credit insurance as a stabilising force for businesses navigating complex economic landscapes. To read Insurance Business' article, go to https://www.insurancebusinessmag.com/uk/news/breaking-news/credit-and-political-risk-insurance-market-remains-steady-in-2025--howden-report-536968.aspx.
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VIDEO: What stage is trade credit insurance's digital transformation at? Trade Finance Global (TFG) has published an interview with Morgan Franc, CEO of Tinubu, who discusses why accessing trade credit insurance is still slower and more complex than it should be and explains how digital solutions can streamline the process. Morgan notes that technologies like AI can analyse vast amounts of data in milliseconds, enabling faster, data-driven decisions around scoring and pricing. Automation is also reducing wait times and simplifying application processes—for example, bots can significantly cut the time between submission and policy issuance. He also stresses the importance of attracting and retaining talent. "The new generation of underwriters, raised with smartphones in hand, expect modern tools—not outdated systems. Embracing intuitive, digital platforms will be essential not just for innovation but for winning the sector's talent war." To watch the video and read the associated article, go to https://www.tradefinanceglobal.com/posts/what-stage-trade-credit-insurances-digital-transformation/.
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60% of Berne Union insurers expect growth in trade credit insurance coverage over the next 12 months. Following its Spring 2025 meeting in Dubrovnik, the Berne Union posted a LinkedIn update highlighting the latest trends in short term credit insurance. Members report that the total value of global trade they cover is still rising steadily, yet new underwriting has largely plateaued, and claims are modestly increasing—though this remains proportionate to the overall level of cover. In addition, although tariff uncertainty clouds the outlook, trade credit insurers' sentiment remains positive: almost 60% of Berne Union short term insurers expect growth in trade credit insurance coverage over the next 12 months. For more information, go to https://www.linkedin.com/posts/berne-union_tariffs-collaboration-budubrovnik25-activity-7330547054600949760--34y?
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The real challenge in the digital transformation of trade credit insurance isn't technology; it's change. Tinubu has published a blog by Morgan Franc, which notes that, although trade credit insurers are experiencing a wave of growth, many are being hindered by antiquated core platforms. Morgan notes research indicating that nearly 70% of carriers admit that legacy systems are their biggest technology bottleneck and cites the example of one export-credit agency that required three months to code a new regulatory data format and nine months to integrate a fintech partner. However, in an environment where insolvencies are expected to increase by 6% in 2025, and regulatory changes are shaping the industry, change management away from rigid, monolithic architectures is vital. Morgan stresses that transformation requires shifting roles, reframing success metrics, retraining teams, and demands board-level sponsorship and middle-management buy-in. "Because, in the end, it's not just about installing new tools. It's about letting go of old habits." To read Tinubu's blog, go to https://www.tinubu.com/blog/the-real-challenge-in-trade-credit-insurances-digital-transformation-isnt-technology.-its-change?.
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The unpredictability of US tariffs has increased uncertainty for global businesses. According to the findings of the 2025 Allianz Trade Global Survey, which was conducted in two rounds—before and after the "Liberation Day" tariff announcements on 2 April—there has been a stark shift in expectations for growth, perceptions of risks, especially with regards to payment delays, and diverse strategies to mitigate the effect of the trade war. Even with the recent advent of bilateral trade deals, the fog of uncertainty remains. 60% of firms expect a negative impact from the trade war, and 45% expect export turnover to decline. In addition, following "Liberation Day", 25% of exporters anticipate payment terms will be longer by more than seven days, and 48% expect an increased non-payment risk, particularly in the US, Italy, and the UK. To read Allianz Trade's news release, go to https://www.allianz-trade.com/en_global/news-insights/news/global-survey-2025.html.
AU Group publishes an infographic snapshot of Spain's €736 million trade credit insurance market. Marking the anniversary of its first venture beyond France, AU Group has shared an infographic on LinkedIn that describes Spain's trade credit insurance market in 2024. The headline numbers show that written premiums edged up 0.8% year-on-year to €736 million, with Atradius (the market leader) holding a 45% market share, followed by Solunion at 24%, state-backed Cesce at 20%, and Coface at 11%. Explore the full infographic and commentary on AU Group's LinkedIn page by clicking here: https://www.linkedin.com/posts/augroup_spain-activity-7335576634781044737-boak?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAFgapABbyyyFIeT0d6ydRCE2arIA-I4ZjY.
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Atradius Barometer shows rising late payments but steady credit terms in Western Europe. Atradius' latest Payment Practices Barometer paints a challenging picture for Western Europe's B2B landscape. Nearly half (47%) of all invoices are now paid late, a trend the report attributes primarily to customers' financial stress, while outright write-offs already affect 6% of receivables. Looking ahead, 47% of companies expect a further rise in customer insolvencies. Yet, despite the deteriorating risk outlook, half of Western European businesses have not tightened their credit policies. Average payment terms remain broadly unchanged at 31–60 days, and more firms are lengthening than shortening those terms, suggesting a deliberate strategy to preserve sales by giving buyers extra breathing room even as payment uncertainty grows. To read Atradius' news release, go to https://atradius.co.uk/knowledge-and-research/reports/b2b-payment-practices-trends,-western-europe-2024.
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CEE Insolvencies rise despite economic recovery. Coface's latest annual insolvency report for Central and Eastern Europe (CEE) reveals a contradictory picture: while economic growth returned in 2024, business stability continued to deteriorate, and insolvency rates increased in most countries across the region. Overall, the region recorded an average GDP growth of 2.6% in 2024, representing a significant improvement from the 0.8% growth in 2023. However, this economic rebound did not translate into business resilience. Insolvencies declined regionally by 9% from 50,248 in 2023 to 45,938 in 2024; however, the decrease is misleading, as regulatory changes in Hungary skewed the numbers. When Hungary is excluded, insolvency cases actually increased from 29,771 in 2023 to 30,680 in 2024 (+3%), with the most rises in Slovenia (+32.4%), Latvia (+24.6%), Poland (+19%), Estonia (+10.2%), Romania (+9.4%), and Croatia (+7.3%). To read Coface's news release, with a link to the full report, go to https://www.coface.uk/news-economy-and-insights/cee-insolvencies-rise-despite-economic-recovery.
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Bad debts account for 7% of all B2B invoices in the UK. Atradius' latest survey has found that the payment behaviour of B2B companies in the UK has remained largely unchanged in recent months, with payment delays still widespread across the market. 51% of B2B invoices are currently overdue, with the consumer durables sector particularly impacted. Bad debts account for 7% of all B2B invoices and are most notable in the agri-food industry. The survey also found that in response to the continuing issue of payment delays, UK businesses have scaled back the amount of credit offered to B2B customers, which now accounts for 49% of all B2B sales. Atradius also found that the outlook on insolvency risk varies notably across industries in our survey of UK companies. Agri-food businesses express the greatest uncertainty, while the transport sector exhibits a more balanced mood, and the consumer durables industry shows some optimism. To read Atradius' news release, with a link to the full report, go to https://atradius.co.uk/knowledge-and-research/reports/b2b-payment-practices-trends-united-kingdom-2025.​
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Coface reports a 1.2% increase in trade credit insurance revenue in Q1 2025. Coface has reported a solid start to 2025 with a net income of €62.1 million in Q1 and a return on average tangible equity (RoATE) of 12.7%. Turnover rose 2.0% to €473 million, driven by a 1.2% increase in trade credit insurance revenue and strong client retention (95.0%). Business information services grew 14.7%, while debt collection rose 14.8%. CEO Xavier Durand called the results "solid in a highly volatile environment." He also warned that shifting US policy on international trade is creating a high level of uncertainty, and in the medium term, the US's tariffs may have a negative impact on global trade volumes, cause prices to increase in the US, and result in higher numbers of business failures. To read Coface's news release, go to https://www.coface.com/news-economy-and-insights/q1-2025-financial-results-coface-records-a-good-start-to-the-year-with-net-income-of-62.1m.
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Driving agile transformations in credit insurance. José Luis Piédrola has outlined Atradius' digital transformation strategy in a new article, framing technology as the main engine of future growth in trade credit insurance. The article describes how Atradius is modernising its systems by layering APIs, analytics, and AI onto its global buyer database to accelerate underwriting and sharpen insights. Tools like the Atrium portal, along with ERP plug-ins, enable companies to adjust limits, track payments, and benchmark counterparties in real time. Partnerships with B2B platforms and buy-now-pay-later providers further embed credit insurance into daily trade flows. José adds that technological advances go hand in hand with a culture of collaboration, keeping innovation tightly aligned with client needs. To read Atradius' article, go to https://atradius.co.uk/knowledge-and-research/resources/driving-agile-transformations-in-credit-insurance0.
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Bridging digitalisation and green transformation: Clean tech, trade credit insurance, and surety. A new article from ICISA describes how trade credit insurance can support the EU's strategic green and digital drive. ICISA notes that Brussels has mapped dozens of bold initiatives—from a Competitiveness Compass to an Industrial Decarbonisation Accelerator—yet clean-tech investment is stalling, especially among SMEs, because firms often operate on tight margins and face higher credit risk perceptions, making traditional financing harder to secure. Trade credit insurance addresses this gap by shielding sellers from buyer default, thereby transforming uncertain receivables into bank-acceptable collateral. Continuous insurer monitoring also helps small firms price risk accurately and negotiate more favourable terms. Consequently, ICISA is working proactively with EU policymakers to integrate private insurers into forthcoming guarantee schemes, championing trade credit insurance as a crucial risk-mitigation tool to unlock SME finance. To read ICISA's article, go to https://icisa.org/news/bridging-digitalization-and-green-transformation-clean-tech-tci-and-surety/.
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WICI (Women in Credit Insurance) spotlight on Laura Dayer-Smith. ICISA has published an interview with Laura Dayer-Smith, Commercial Manager at Cartan Trade, showcasing her twenty-year journey in underwriting, broking, and leadership. Laura began at Euler (now Allianz Trade) and Coface, moved into broking with HSBC Insurance Brokers in Hong Kong and Britain, and then spent a decade at Aon UK directing SME portfolios before joining Cartan in July 2024. She offers three success tips: nurture relationships with brokers, underwriters, and clients; stay adaptable as credit insurance evolves globally, and embrace teamwork. Laura views leaders' most challenging tasks as keeping pace with AI, meeting regulatory requirements, and attracting new talent. She loves the daily variety of her role and believes industry growth relies on educating businesses about the protective value of trade credit insurance. To read ICISA's interview, go to https://icisa.org/news/wici-spotlight-on-laura-dayer-smith/.
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Key differences in insolvency proceedings across markets. To explore key differences in insolvency proceedings across markets, Atradius' Special Risk Management and Underwriting experts worldwide have updated their Insolvency Framework whitepaper, now focusing on thirty-nine of the world's major markets. The study now provides a comprehensive overview of insolvency proceedings and recovery expectations in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Italy, Ireland, Latvia, Lithuania, Mexico, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, the Netherlands, Turkey, the UK, and the US. To read Atradius' whitepaper, go to https://atradius.co.uk/knowledge-and-research/news/exploring-global-insolvency-frameworks0.
​Celebrating excellence: Women in Credit Insurance UK Awards. Nominations open for 2025. Following the resounding success of last year's inaugural Women in Credit Insurance UK Awards, ICISA has announced the launch of the second edition for 2025. The awards continue to celebrate and recognise the exceptional achievements, innovative spirit, and leadership of women in the credit insurance industry—as well as the individuals who support and champion them.
ICISA warmly invite you to submit your nominations for the 2025 Women in Credit Insurance Awards. The deadline to submit your nominations is 11 July 2025. Nominations must be clear and detailed to provide the judging panel with a comprehensive understanding of each candidate's achievements, impact, and leadership. Strong nominations significantly increase the chances of your nominee receiving the recognition they deserve.
Award categories include:
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Trailblazer Award: For a woman pioneering new strategies and setting new standards in credit insurance.
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Leadership Excellence Award: Honouring exceptional leadership and impact within the organisation or industry
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Innovation in Credit Insurance Award: Celebrating women who have developed innovative solutions or products advancing the field.
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Rising Star Award: Recognising emerging professionals with outstanding promise. Due to the wealth of talent on both sides of the credit insurance sector, this category will have two winners this year—one from the brokers' side and one from the insurance side.
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Outstanding Mentor Award: For those dedicated to mentoring and supporting women in the industry.
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Lifetime Achievement Award: Celebrating a long, impactful career with a lasting legacy. Due to the wealth of talent on both sides of the credit insurance sector, this category will have two winners this year—one from the brokers' side and one from the insurance side.
To submit your nomination, go to https://icisa.org/news/celebrating-excellence-women-in-credit-insurance-uk-awards-nominations-open-for-2025/.
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Shorts
AU Group launches new website. AU Group has announced that it has launched a fully redesigned corporate website (au-group.com).
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Congratulations to Company Watch, who won Fraud Prevention Team of the Year at the Credit & Collections Industry Awards 2025 and was recognised by Capterra as the "Best Ease of Use" software in the Financial Services Software category for 2025. Additionally, this month Company Watch who achieved a NPS (Net Promoter Score®) of 55 for the second consecutive year running. An NPS above 50 is considered excellent.
Congratulations to Allianz Trade. Marsh and BPL for their recent wins at the ITFA Awards. Allianz Trade won the 'Best Trade Credit Insurer' award. Marsh won the 'Best Broker, Trade Credit Insurance' award, and BPL won the award for Best Broker, Comprehensive Non-Payment Insurance.
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Aon Belgium will take full ownership of CRiON, the Trade Credit & Working Capital Solutions division, in which it already holds a majority shareholding from 1 January 2026. CRiON's current Credit Solutions team will be fully integrated into Aon Belgium and will report to the Chief Broking Officer, Arne Vriens.​​​​
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Cartan Trade has announced the launch of Unlock Boost, a top-up solution designed to help brokers offer their clients enhanced credit insurance coverage. Unlock Boost allows brokers to unlock up to €5 million in additional protection, automatically secure additional coverage on partially covered buyers, and secure immediate cover for new buyers—up to €1 million. Unlock Boost joins Cartan Trade's Unlock suite.
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Raising Funds for Charity.
Andy Aldridge's fundraiser for Cancer Research UK. Andy Aldridge, Head of Renewals – North at Tokio Marine HCC, is taking on an extraordinary endurance challenge to raise funds for Cancer Research UK. Over four months, he will complete the "Canal Slam," which includes three long-distance canal runs: the 145-mile Grand Union Canal Run in May, the 145-mile Kennet & Avon Canal Run in July, and the 130-mile Liverpool–Leeds Canal Run in August. Andy has chosen to support Cancer Research UK in honour of his wife’s aunt, Tina, who was recently diagnosed with a high-grade glioma (brain tumour). Following surgery, she is now undergoing further chemotherapy treatment. To support Andy's fundraising, go to https://www.justgiving.com/page/andrew-aldridge-6.
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​​​​John Joseph's fundraiser for MCA Trust. John Joseph, Senior Underwriter at AIG Trade Credit, is gearing up for a charity bike ride from London to Brighton on 15 June to raise funds for the MCA Trust, a charity supporting children battling cancer in Essex and London. The funds raised will specifically benefit the MCA Trust's new Education & Careers Scheme, launching in 2025. This pioneering initiative aims to address the educational gaps children may experience due to cancer treatments, helping them stay on track with their education and career aspirations. To donate to MCA Trust's fundraising page, go to https://www.justgiving.com/campaign/mcatrustlondontobrighton2025.
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New Appointments
Allianz Trade in the UK & Ireland has made two new appointments:
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Steve Redway rejoins Allianz Trade after more than ten years as Strategic Account Manager, based in London. Following account management positions at Coface and Xenia Broking, Steve's most recent position was as a Senior Account Manager at Atradius.
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Blair Pusey has been promoted to Head of Broker New Business, based in London. Blair, whose experience includes working as Head of Sales & Partnerships at Nimbla, was previously a product specialist helping Sales, Finance & Operation functions at Allianz Trade Pay.
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Allianz Trade in the Middle East has appointed Muhammad Azhar Lombard as Head of Brokers. Muhammad, who is based in Dubai, joins Allianz Trade in the Middle East from Marsh in South Africa, where he spent nearly six years, most recently as Regional Manager (VP), Credit specialties.
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Atradius has promoted Maxim Tew to a new position as a Regional Senior Underwriter at Atradius Asia. Maxim has worked for Atradius since 2019 and was previously ​​​​​​​​Underwriter in the Credit Specialties department. Maxim is based in Singapore.
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Coface Global Solutions has promoted Conor Mainwaring to Senior Account Officer. Conor joined Coface in January 2023 as an Account Officer. Prior to that, he worked for FinCred as a Junior Account Executive. Conor remains London-based.
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Lockton in Australia has appointed Amanda Best as a Client Manager, based in Melbourne. Amanda joins Lockton from Aon, where she has worked in Sydney as a Client Manager.
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Marsh has promoted Matthew Mansfield to Client Executive, based in Birmingham. Matthew has been with Marsh for six years, and most recently worked as Assistant Vice President.
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One Source Risk Management, a division of Alliant, has appointed James Goodliffe as Vice President. James joins from Liberty Specialty Markets where he was Head of Multi-Buyer Trade Credit North America. James is based in Chicago.
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PIB Insurance Brokers has appointed Paul Evison as an Account Executive, based in Leeds. Paul joins PIB from Bartllett Group, where he worked as an Account Handler.
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Tokio Marine HCC in the US has appointed Daniel Drew as Senior Credit Underwriter. Daniel joins from Allied World, where he was an Underwriter. He has also worked as an Underwriter for QBE North America. Daniel is based in New York City.​​
Job Vacancies
Claims Manager, Trade Credit.
Hybrid working: 3 days per week in a TMHCC office, with at least 1 of those days based at our head office in Rearsby, Leicestershire.
Reporting to: Head of Claims / Director of Underwriting and Operations
Direct Reports: 4
About TMHCC
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading specialty insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry.
The main business of TMHCC International, Credit Division is to underwrite Trade Credit Insurance policies for all industry sectors including construction.
Key Responsibilities:
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To manage a team of claims technicians handling the claims arising from Trade Credit Insurance policies
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Managing workload, ensuring prompt turnaround of all claims and queries
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Providing technical input and expertise (after experience) into investigation and negotiation and settlement of claims (involving checking invoices / ledgers / insolvency details and contracts giving rise to debts)
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Carrying out claim inspections at client’s premises
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Liaison with brokers and providing support to them on claims issues
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Collating information on potential losses to enable accurate reserving
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Authorising claim reserves and payments
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Reporting losses to reinsurers and verifying reinsurance calculations
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Monitoring and reporting on developments on open claims
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Month end reporting and reconciliations
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Building, maintaining and managing relationships with external debt collectors and lawyers
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Instructing lawyers and managing cases referred to them
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Pursuing recovery options including retention of title claims and dividend payments from insolvencies
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Liaison with insolvency practitioners to verify and understand claim events, attending creditors meetings and sitting on creditor committees as required
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Broker training and meetings
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Development and implementation of departmental procedures
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Training, developing and supporting team members including 1 to 1 meetings and regular appraisals
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Assisting with recruitment / resourcing
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Recommending improvements to bespoke computer systems and assisting with testing and sign off of improvements
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Attending internal meetings including taking minutes as required
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Other reasonable duties as required by senior management
Performance Objectives:
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Successfully managing best in class Trade Credit Insurance claims team
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Efficient claims handling, exceptional service to clients and brokers and underwriters
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Reporting monthly and quarterly claims position
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Prompt and accurate reserving
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Reporting large losses in line with company policy
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Reporting losses to reinsurers in accordance with Reinsurance Treaty and agreeing calculations with reinsurance team
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Managing relationships with debt collectors and other third parties as part of our service to clients
Skills and Experience Specification:
Essential:
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Educated to degree level or equivalent, preferably in a law or business-related subject or Member of the Chartered Institute of Credit Managers
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Ideally 5 years’ experience in either Credit Insurance or credit management
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Strong management and organisational skills
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Strong analytical skills
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Drive and determination to solve problems and make things happen
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Strong negotiation skills
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Exceptional customer service
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Good commercial awareness
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Strong initiative / self-driven
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Good command of Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
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Proven ability to manage stakeholders
(previous experience in insurance / Trade Credit Insurance is not essential for this role as training will be given)
Desirable:
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Previous experience in either insurance, banking, debt collection or credit management
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Minimum 2 years previous management / supervisory experience
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Basic understanding of company accounts / financial analysis
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Understanding of contract law
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Experience of insolvency
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Understanding of credit management
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Experience of handling a credit insurance policy
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package including, 25 days holiday, non-contributory pension scheme, private medical insurance and discretionary bonus scheme.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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To Apply: Go to https://tmhcc.wd1.myworkdayjobs.com/en-US/External/details/Claims-Manager_2025-453.
Industry Events​
​​Global 2025: Export, Agency & Project Finance,10–12 June. Copenhagen, Denmark
BOOK HERE BY 25 APRIL & SAVE £600
Exile Group brings together our three key brands TXF (export finance), Proximo (project finance) and Uxolo (development finance) for an unbeatable opportunity to network, collaborate and originate deals. One ticket gives you access to all three industries. In 2024, 86% of attendees confirmed they will do more business as a result of attending the conference, making the event a true catalyst for the markets we cover.​
Why attend:
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Connect with the powerhouses of the industry: Step into this premier international gathering where over 1500 dealmakers from ECAs, DFIs, exporters, borrowers, developers, project sponsors, SOEs, government ministries, commercial banks, private insurers, law firms and institutional investors converge at the go-to event of the year!
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Unlock your origination potential: With just one trip, you'll be able to collaborate and originate deals with a wide range of stakeholders, and hold multiple meetings in one place for a jam-packed two days that will give you a fantastic return on your investment.
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Diversify your pipeline: With a global presence (over 63 countries in 2024), attendees will have the opportunity to learn from diverse perspectives, discover international best practices, and foster cross-border collaboration to enrich their own strategies and grow their business. All this, across export, project and development finance.​
View the full speakers list and agenda here
For sponsorship, speaking or group booking enquiries, contact marketing@exilegroup.com.
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Asia 2025: Agency, Energy & Infrastructure Finance, 14-16 October 2025. Singapore
Be part of Asia’s most senior gathering for agency-backed finance
This October, join the region’s leading minds in Singapore for Asia 2025: Agency, Energy & Infrastructure Finance, the premier event dedicated to unlocking project and energy finance opportunities across Asia-Pacific.
Hosted by Exile Group, this three-day conference brings together decision-makers from export credit agencies, development finance institutions, banks, sponsors, law firms, and government to discuss the financing of tomorrow’s infrastructure. With tailored networking, insightful panels, and exclusive closed-door sessions, the event offers a unique opportunity to build relationships and identify new deals in key markets from Southeast Asia to Central Asia.
Whether you're advancing sustainable infrastructure, exploring new energy transitions, or facilitating cross-border projects, this is your platform to engage with the right people in the right place.
For more information visit the website, or contact us at marketing@exilegroup.com.
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TXF Export Finance Dealmakers Assembly 2025, 25-26 November 2025. Vienna.
Join the Export Finance Dealmakers in Vienna
Exile Group invites you to Vienna this November for the TXF Export Finance Dealmakers Assembly 2025 – the essential meeting point for the global export finance community.
This two-day event brings together senior representatives from ECAs, exporters, borrowers, banks, and governments for high-impact networking, strategic discussions, and business-critical connections. With a sharp focus on deal origination and execution, experience a streamlined, dealmaker-driven format designed to maximise face time and accelerate relationships.
Whether you’re closing deals, sourcing finance, or driving policy, Vienna is the place to meet your counterparts and shape the future of export finance.
For more information visit the website, or contact us at marketing@exilegroup.com.
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About this month's Sponsor: The International Credit Insurance & Surety Association (ICISA)
As the global voice of the trade credit insurance and surety industries, ICISA brings together the world’s leading private insurers to strengthen trust in trade and investment and their reinsurers. Since its first meeting in 1926, ICISA has supported members in advancing technical excellence, product integrity, and economic resilience across borders.
In 2024, ICISA members insured about EUR 3.5 trillion in trade receivables and guaranteed billions in construction and infrastructure—demonstrating the industry’s deepening market reach and impact. Through proactive advocacy and engagement with international regulatory bodies, ICISA successfully shapes policy debates on Solvency II, the use products of our industry under Basel regulations, and the regulatory regimes of governments inside and outside of Europe.
These achievements directly benefit members by enhancing risk mitigation frameworks, opening new markets, and amplifying the voice of credit insurers and sureties on the global stage. In turn, this supports business continuity, trade expansion, and sustainable development in economies worldwide.
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