Welcome to the July 2025 issue of Credit Insurance News Digest. Farosol is this month's sponsor
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Index
Credit Insurance News​
Trade credit insurance in a new landscape. Willis, a WTW business, has published an article that focuses on the dramatic impact of 'Liberation Day' and other US administration policies on credit insurance markets. Willis notes that trade credit insurers have largely adopted a "wait and see" approach to recent tariff changes, although they have flagged the automotive and renewables sectors as areas to be put on a watchlist, along with increased underwriting scrutiny on emerging market deals. After a modest uptick in client enquiries in Q1, volumes "pulled back" in Q2, and Q2 is also showing a slight upswing in terms of pricing, "which bucks the year-on-year downward trend in pricing." Looking ahead, Willis warns that an unexpected breakdown of talks with one or more major US trading partners and the resumption of 'Liberation Day' trade hostilities is not outside the realm of possibility and could lead to a significant reaction in credit insurance markets. To read Willis's article, go to https://www.wtwco.com/en-gb/insights/2025/06/shifting-sands-credit-insurance-in-a-new-landscape.
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Trade credit insurers show resilience amid a soft market. Aon's H1 2025 Market Insights Report reveals that 2024 results for major trade credit insurers showed strong operating performance, driven by solid business retention and new contracts. In Q1 2025, premium revenue growth slowed and, although rising corporate insolvencies increased claim frequency, claims severity and impact remained limited. Reported net loss ratios stayed stable at 39-55%, aligning with long-term norms. Combined ratios also held steady at 71-82%, consistent with historical averages. Renewal premiums for Q1 2025 reflected a soft market, with rates down 1-2% amid healthy competition and strong operational results. Despite a downward global outlook, these conditions are expected to persist in the near term unless severe loss events occur. To read Aon's report, go to https://www.aon.com/en/insights/reports/market-insights-report-h1-2025?
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Why both the broker and trade credit insurer oligopolies must fall for the credit insurance market to grow. Burkhard Wittgen, Global Head of Multinationals, Trade Credit and Trade Finance at Willis, has published an article on LinkedIn that explores why the trade credit insurance market isn't growing. He notes that, for years premium growth has been driven by inflation, rising GDP, and global trade expansion, not by innovation or the onboarding of new clients. Burkhard's article explores why "breaking the oligopolies of both brokers and insurers is the only way forward", noting that both suffer from structural complacency. However, with claims rising due to global insolvency trends, exposure growing, and premium growth stalling, "This is the wake-up call". To read Burkhard's article, go to https://www.linkedin.com/pulse/breaking-cycle-why-both-broker-insurer-oligopolies-must-wittgen-ufcze/?
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​Engagement from the trade credit insurance industry is crucial in proposals for late payment regulation. ICISA has published an article that reviews developments to the EU's proposed Late Payment Regulation (introduced September 2023), which would have capped B2B and G2B payment terms at 30 days, increased penalties, and established enforcement bodies. ICISA warned that the payment cap would force SMEs to seek almost €2 trillion in financing, and in webinars and at TCI Week 2024, stressed that longer terms can be appropriate, for example, in sectors with lengthy production cycles. Subsequently, although a European Parliament amendment suggested 60-day terms with exemptions, member states expressed significant concerns. ICISA stresses that, while this attempt to address late payment has now ended, further engagement from the trade credit insurance industry on any future policy proposals will be essential to ensure that they avoid the pitfalls evident in the previous proposals. To read ICISA's article, go to https://icisa.org/news/update-on-late-payment-regulation-2/.
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​The largest trade credit insurers' appetite and capacity reached an all-time high in 2024. The largest trade credit insurer's appetite and capacity, measured by Total Potential Exposure (TPE) in EUR, reached an all-time high in 2024. Aon's H1 2025 Market Insights Report shows that the largest insurers' appetite and capacity, measured by Total Potential Exposure (TPE) in EUR, increased by nearly 8% in 2024 compared to 2023, reaching an all-time high. This trend has continued in Q1 2025 and has outpaced premium growth, reflecting soft market conditions and heightened client demands. Since 2019, TPE has risen by 35%. Aon also noted that, in 2025, despite economic developments, trade wars, and tariff impacts, trade credit insurers maintained high levels of risk acceptance at approximately 75%. To read Aon's report, go to https://www.aon.com/en/insights/reports/market-insights-report-h1-2025?.
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Texel completes Texel Employee Ownership Trust transaction. The Texel Group has announced it has completed the transition to 100% employee ownership through the creation of the Texel Employee Ownership Trust. This move aims to ensure Texel's long-term independence and directly reward the dedication and hard work of its employees. Andy Lennard continues in his role as Chairman and CEO, supported by senior management, and there are no plans for him to step back from the business in the near term. Andy Lennard, Chairman and CEO, said: "I started the Texel Group in 1997 for the sole purpose of using the credit insurance market in a proactive rather than a reactive manner. Being 100% independent allowed me to create a culture of kindness, care but above all, service to our clients and community." To read Texel's news release, go to https://www.thetexelgroup.com/news/.​
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Kickstarting trade credit insurance in Africa. ICISA has released a whitepaper, "Focus on Africa: Kickstarting Trade Credit Insurance is easier than you think", released in partnership with Tinubu and co-authored by Richard Wulff (ICISA), Fanny Beaumont and Benjamin Le Forestier (both Tinubu), which challenges misconceptions about trade credit insurance (TCI) in emerging markets and lays out a practical roadmap for action. The report notes that outside of South Africa, credit insurance penetration remains extremely low. However, although sceptics might question whether TCI can truly take off in emerging markets, evidence from North Africa suggests otherwise. For example, in Morocco, approximately 600 firms now utilise credit insurance, with insured trade flows estimated at around USD 7 billion annually (approx 7% of Morocco's GDP)—a significant penetration rate compared to other MENA countries. The paper suggests that with the right regulatory frameworks and support, TCI can scale effectively in emerging markets, and provides simple, actionable steps to help launch TCI locally. To download ICISA's report, go to https://icisa.org/news/new-whitepaper-kickstarting-tci-in-africa/.
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US geopolitical turmoil and its potential impact on trade credit insurers in the UK and Ireland. James Burgess, Head of Commercial for Atradius UK, and Sheena Bohan, Head of Commercial for Atradius Ireland, have published an article highlighting that an increasing number of businesses are exploring how trade credit insurance can safeguard their cash flow and provide stability in uncertain trading conditions. The article emphasises that business leaders are wise to take action now to protect themselves, especially since claims for credit insurance are low in both the UK and Ireland (according to Atradius data). However, as James says, "There's always a lag between economic events and insurance claims." Both James and Sheena expect the fallout from the current geopolitical turmoil emanating from the US to be felt by late 2025. Sheena says: "Right now, Ireland's economy is strong, and claims are low. But everyone is looking ahead with caution." To read Atradius' article, go to https://atradius.co.uk/knowledge-and-research/blog/tariffs-geopolitical-uncertainty-and-credit-insurance?.
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Allianz Trade announces a collaboration with Stripe. Allianz Trade has announced a collaboration with Stripe to streamline and automate B2B e-commerce order-to-cash workflows through its Allianz Trade Pay platform. This will enable buyers to receive SMS and email reminders with Stripe links for instant payment, while sellers will have access to a live dashboard to monitor transactions. If payment fails, Allianz Trade's credit insurance triggers automatic indemnification. Conor McNamara, Stripe's EMEA Chief Revenue Officer, commented: "Our collaboration with Allianz Trade shows how agile multinationals can plug into our platform, create new customer experiences, and unlock fresh revenue streams through embedded payments." To read Allianz Trade's news release, go to https://www.allianz-trade.com/en_global/news-insights/news/allianz-trade-pay-stripe.html.
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From legacy to leadership: Modernising trade credit insurance for the next era. July's Berne Union BUlletin features an article by Yvan Saule, CTO at Tinubu, on why credit insurers must modernise legacy 1990s platforms to thrive in today's volatile markets. He warns these outdated systems—designed for a simpler era—can drain up to 70% of IT budgets, lack flexibility, and pose compliance and cyber-risk exposures. Yvan recalls the example of one insurer, unable to meet new data-privacy rules because its core platform couldn't generate required reports, was forced to introduce manual workarounds and cautions that "legacy itself is now seen as a compliance risk." Yet, Yvan stresses that technology alone won't drive transformation: leadership of mindset is key. "Modernisation isn't just a systems upgrade—it's an upgrade to how we work, collaborate, and lead." To read the article, go to https://www.berneunion.org/Articles/Details/967/From-legacy-burden-to-digital-resilience-Modernising-credit-insurance-operations.
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UK payment defaults fall as Atradius sees early signs of recovery. Insurance Business has reported that, over the period from May 2024 to May 2025, Atradius recorded a 1% year-on-year decrease in payment defaults across all sectors. The largest year-on-year reductions in payment claims were observed in the agriculture, electronics, and transport sectors; agriculture recorded a 57% decline, while electronics and transport saw decreases of 50% and 30%, respectively. James Burgess, Head of Commercial UK at Atradius, commented: "It's reassuring to see a decline in payment defaults, particularly in sectors that have faced significant challenges over the past year. These early indicators of recovery are encouraging, but caution remains key." To read Insurance Business' article, go to https://www.insurancebusinessmag.com/uk/news/breaking-news/uk-payment-defaults-fall-as-atradius-sees-early-signs-of-recovery-540191.aspx.​​​
Global economic growth is predicted to reach 2.3% in 2025. AU Group's latest G-Grade for Q2 2025, which summarises over 140 country risk assessments by leading credit insurers such as Allianz Trade, Atradius, Coface and Credendo, predicts that global economic growth will reach 2.3% in 2025, a slowdown from 2.9% in 2024. The Eurozone is expected to experience a modest acceleration in growth, reaching 0.8 % in 2025. The US economy is forecast to grow by 0.8% in 2025, marking a slowdown from its 2024 growth rate of 2.8%. China is predicted to experience a gradual slowdown in activity, with GDP growth forecast at 4.5% in 2025—a clear deceleration compared to previous years. In the rest of Asia, growth prospects vary across countries, but the region as a whole looks set to maintain growth above the global average. Senegal was the only country downgraded this quarter. To read the G-Grade, go to https://au-group.com/en/studies-and-publications/au-g-grade-q2-2025.
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After a 3.3% rebound, Global GDP looks set to ease to 2.8%. Aon's H1 2025 Market Insights Report predicts that, following a robust post-pandemic rebound in 2022, with research by Allianz suggesting that global GDP rose by 3.3%, global growth is projected to decelerate, stabilising at around 2.8% by 2026. However, growth trajectories vary significantly across regions. The US has seen solid growth but is expected to slow, reflecting the lagged effects of higher interest rates and waning consumer demand. The Eurozone and UK face more pronounced headwinds, with Eurozone growth barely rising above zero in 2023 and 2024, before a modest recovery to 1.5% in 2026. The Asia-Pacific region remains the global growth engine, led by China and India, with strong forecasts expected to persist. To read Aon's report, go to https://www.aon.com/en/insights/reports/market-insights-report-h1-2025?.
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Ireland 2025: 42% of B2B invoices are not paid on time, and 4% result in bad debt. Atradius' latest survey reveals that the payment behaviour of B2B customers across industries in Ireland has remained broadly consistent in recent months, although apparent stability does not necessarily reflect financial ease. Trade credit continues to play a key role in B2B transactions, now accounting for 58% of sales to business customers. Payment terms have remained largely unchanged, typically ranging from 30 to 60 days, with 54% of invoices paid on time, 42% overdue and 4% turning into bad debt. The agri-food sector has been especially affected, underlining its vulnerability to customer insolvency and liquidity risks. To read Atradius' news release, go to https://atradius.co.uk/knowledge-and-research/reports/b2b-payment-practices-trends-ireland-2026.​
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Global growth in 2025 is expected to slow to its weakest pace outside of recessionary periods. In its mid-year economic outlook, Allianz Trade predicts that global growth will remain sluggish at 2.5% in 2025, the slowest since 2008 outside of recession periods. The US forecast has been upgraded by 0.8 percentage points to 1.6% in 2025-26 due to lower effective tariffs. The Eurozone is expected to experience growth of 1.2%, primarily driven by smaller economies, while Germany is projected to grow by 1% in 2026, following a 0.1% increase in 2025. The UK is expected to grow by 0.9% in 2025 and 1.2% in 2026, France is set to grow by 0.6% in 2025 and 1.1% in 2026, and Italy is forecasted to grow by 0.6% in 2025 and 0.8% in 2026. Spain continues to show a strong performance, with growth rates of 2.2% in 2025 and 1.8% in 2026. China is expected to grow by 4.5% in 2025 and 4.2% in 2026, and emerging markets show mixed results. To read Allianz Trade's news release, go to https://www.allianz-trade.com/en_global/news-insights/economic-insights/mid-year-economic-outlook-2025-26-summertime-sadness.html.
ICISA Spotlight on Fiona O'Brien. ICISA's latest WICI (Women in Credit Insurance) Spotlight features Fiona O'Brien, Risk Underwriting Manager at Tokio Marine HCC. Over the past 15 years in trade credit insurance, Fiona has applied her restructuring and accounting expertise to evaluate risk, and now leads a team of underwriters who inspire her. Her top career tips include: to build genuine relationships based on trust, stay curious about market developments, and embrace resilience both professionally and personally. She believes leaders must adapt empathetically to constant change and urges aspiring leaders to take initiative rather than wait for permission. To unwind, Fiona assembles intricate Lego sets—"meditation in motion"—and, if she could be anyone for a day, would follow in Jane Goodall's footsteps to witness how environmental advocacy can drive global impact. To read ICISA's article, go to https://icisa.org/news/wici-spotlight-on-fiona-obrien/.
Asia Payment Survey 2025: Companies expect payment behaviours to worsen amid economic uncertainty. The Asia Payment Survey, conducted by Coface in Q1 2025, which provides insights into the evolution of payment behaviour and credit management practices of about 2,400 companies active in nine markets (Australia, China, Hong Kong SAR, India, Japan, Malaysia, Singapore, Taiwan and Thailand) and thirteen sectors, has found that the average payment delay was unchanged at 65 days in 2024 but the share of companies experiencing payment delays dropped to 49%. However, the share of companies reporting ultra-long payment delays (ULPDs)—those exceeding 180 days and accounting for more than 2% of annual revenue—rose to a new high of 40%, up from 23% in 2023. Such delays were highest in China, India, Thailand and Malaysia. All thirteen sectors saw increased ULPDs, with the most notable increases in Wood (+37%), Agri-food (+20%) and Automotive (+18%). To read Coface's news release, go to https://www.coface.com/news-economy-and-insights/asia-payment-survey-2025-companies-expect-payment-behaviors-to-worsen-amid-economic-uncertainty.
Tariffs and uncertainty undermine global growth. Atradius has reported that, as the dust begins to settle on President Trump's "Liberation Day", the effective US tariff rate stands around 15%, up from 2.4% at the end of 2024 and the highest level since the Great Depression. Atradius notes that the uncertainty of what happens next is weighing heavily on business, and, with that in mind, estimates that global growth will decrease to 2.4% in 2025 and 2026, a 0.6% drop compared to its March 2025 forecast and a 0.9% decline from its pre-tariff January 2025 prediction. Atradius adds that, whatever happens from now on, much damage has already been done. "We expect the impact on global GDP growth, inflation and trade to be significant," commented Dana Bodnar, Economist at Atradius. To read Atradius' article, go to https://atradius.co.uk/knowledge-and-research/news/tariffs-and-uncertainty-undermine-global-growth.
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APAC companies see record payment delays. Insurance Business has reported that companies in Asia-Pacific are facing rising cashflow pressures as global working capital requirements (WCR) increase, with the region seeing record-high levels of delayed payments and longer turnover cycles in 2024. According to Allianz Trade's latest WCR and Days Sales Outstanding (DSO) report, global WCR rose by two days to 78, the highest since 2008, with APAC's WCR reaching 82 days—up by two days from 2023 and surpassing all previous records for the region. At the same time, the region's DSO rose to 66 days, exceeding the global average of 62 days. One in four companies in Asia-Pacific received payments more than 90 days after invoicing, the highest rate globally alongside the Middle East. The global average was 21%. To read Insurance Business' article, go to https://www.insurancebusinessmag.com/au/news/breaking-news/apac-companies-see-record-payment-delays--allianz-trade-539622.aspx.​​
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Credit and political risk insurance: A private market update. Tim Hughes, Director at BPL, has contributed an article to the Berne Union's July BUlletin that examines how the credit and political risk insurance market (CPRI) is adapting to a world in flux and heightened global volatility. Tim explores the key demand drivers of CPRI, and advises that the implementation of Basel 3.1 rules brought clarity to the regulatory position of credit insurance for banks, "giving a nod to credit insurance as an official risk mitigant within the Basel framework." He also reports a surge in demand from an expanding roster of clients, including Multilateral Development Banks, Development Finance Institutions, and Export Credit Agencies. On the supply side, Tim notes a surge in carrier quality and capacity, with over fifty insurers now rated AA- or above and a rise in niche specialists. The CPRI market as a whole holds exposures totalling roughly USD 495 billion. To read the article, go to https://www.berneunion.org/Articles/Details/966/Credit-and-political-risk-insurance-A-private-market-update.
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Shorts
CST Group finalises launch in Lebanon. CST Group has announced the launch of its new credit insurance service designed specifically for businesses across the Lebanese industry.
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Cedar Rose joins the Coface family. Coface has officially finalised the acquisition of Cedar Rose Group (announced in February's CIN Digest), Cedar Rose provides business information solutions across the Middle East and Africa.
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100 years of Atradius. On July 3, 1925, the Nederlandsche Credietverzekering Maatschappij (NCM) was founded. What began as a national insurer has grown into Atradius, now active in over fifty countries.
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Atradius: New office in Lithuania. After more than 25 years of partnerships in the Baltic states, Atradius has announced the opening of a new office in Vilnius, Lithuania.
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Congratulations.
GTR revealed the shortlist for the Leaders in Trade awards in February, and the winners were announced at the GTR Charity Awards Dinner on June 26.
Congratulations to all the winners, which included:
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Best trade credit insurance broker: Shortlisted nominees: Aon, BPL, WTW. Winner: Aon
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Best political risk insurance broker: Shortlisted nominees: Aon, BPL, Marsh, WTW. Winner: Marsh
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Best trade and political risk insurance underwriter: Winner: Allianz Trade
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​The ITFA Insurance Event Awards Ceremony 2025 was held on 5th June, in Switzerland.
Winners included:
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Best Insurer: Trade Credit Insurance. Allianz Trade
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Best Insurer: Surety Insurer. Swiss Re
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Best Insurer: Comprehensive Non-Payment Insurance. Swiss Re
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Best Insured Bank: Trade Credit Insurance. Standard Chartered Bank
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Best Insured Bank: Comprehensive Non-Payment Insurance. Société Générale
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Best Broker: Trade Credit Insurance. Marsh
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Best Broker: Comprehensive Non-Payment Insurance. BPL​
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Raising Funds for Charity.
Andy Aldridge's fundraiser for Cancer Research UK. Andy Aldridge, Head of Renewals – North at Tokio Marine HCC, is taking on an extraordinary endurance challenge to raise funds for Cancer Research UK. Over four months, he will complete the "Canal Slam," which includes three long-distance canal runs: the 145-mile Grand Union Canal Run in May, the 145-mile Kennet & Avon Canal Run in July, and the 130-mile Liverpool–Leeds Canal Run in August. Andy has chosen to support Cancer Research UK in honour of his wife’s aunt, Tina, who was recently diagnosed with a high-grade glioma (brain tumour). Following surgery, she is now undergoing further chemotherapy treatment. To support Andy's fundraising, go to https://www.justgiving.com/page/andrew-aldridge-6.​​​​
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New Appointments
Acorn International Network Pte Ltd has appointed Hon Kian Chan as Head of Trade Risk, based in Singapore. Hon KIan joins from Howden Insurance Brokers (S) Pte Ltd, where he was Director of Credit, Surety & Political Risk.
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AIG has appointed Nadine Totri as Trade Credit Senior Underwriter, based in Los Angeles, United States. Nadine previously worked as an Associate at S&P Global.
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Allianz Trade has made several new appointments.
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On 1 July, Matt Williams took up the role of CEO for Allianz Trade in the UK & Ireland. He succeeds Sarah Murrow, who has transitioned to CEO of Allianz Trade in the Americas Region. Matt has held a diverse portfolio of international roles since joining Allianz Trade in 2004, most recently as Regional Credit Director, Northern Europe.
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Dominyka Pavlovska has been promoted to New Business Underwriter, Team Leader (South) at Allianz Trade in the UK & Ireland. Dominyka has worked for Allianz Trade for eight years, most recently as Senior New Business Underwriter.
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Liam North has been promoted to Regional Brand and Content Lead, NEUR & UK. Liam was previously Brand and Content Manager at Allianz Trade in the UK & Ireland.
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David Coronel Pulido joins Allianz Trade as Group Head of Core TCI Contract Management. David previously worked for SOLUNION, most recently as Regional Director Policy Management. David is based in Madrid.
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Aon has announced two new appointments:
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Christian Murphy joins Aon a Client Manager, based in Sydney, Australia. Christian previously worked for National Credit Insurance (Brokers) Pty Ltd for just over nine years​​, most recently as a Client Service Manager.
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Hubert Jäger has been promoted to Director. Hubert is based in Vienna, Austria​ and was previously Strategic Relationship Manager, Credit Solutions.
Atradius has announced changes in the distribution of responsibilities and the composition of its Management Board that will take effect from 1 September.
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Andreas Tesch, currently Chief Market Officer (CMO), has been appointed as the new Chief Risk Officer. He replaces Christian van Lint, who is stepping down after a 42-year career at Atradius. The CMO position will be split into two sections:
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Marta Nodal, currently Director of Spain, Portugal, and Brazil, will join the Management Board as CMO. She will oversee operations in the commercial regions of Spain, Portugal, Brazil, Germany, Central and Eastern Europe, the Netherlands, the Nordics, France, Belgium, Luxembourg, and Italy. Additionally, she will be responsible for Collections, Surety and Instalment Credit Protection.
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Marc Henstridge will lead as CMO the commercial regions of the US, Mexico, and Canada; Asia; Oceania; and the UK and Ireland. He will also manage Global, Credit Specialties, and Atradius Re.
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Claus Gramlich-Eicher, Chief Financial Officer, will take on the supervision of Enterprise Risk Management in addition to his existing duties.
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David Capdevila, Chief Executive Officer, will take on the oversight of Information Technology Service and Group Marketing and Communication.
AU Group has announced the appointment of Arnaud Lahoute as Director, Client Relationship—Risk. Arnaud,, who is based in Paris, joins AU Group from his role of Senior Key Account Underwriter at Atradius France.
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BPL has promoted Lydia Allen to Assistant Director, Credit & Political Risk. Lydia has been with BPL for nearly three years as a Senior Broker. She previously worked for Gallagher as Associate Director.
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Coface has made four new appointments.
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Duncan Davies has been appointed as Head of Mid-Market Account Management. Duncan joins from Credendo, where he was Sales and Account Manager, but has also worked for AIG, Nexus and Atradius. Duncan is based in London.
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Nicola Bowron has been promoted to Senior Account Manager, based in the West Midlands. Nicola has worked for Coface for over five years as a National Account Manager.
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Abdul Raheem Vally, has joined Coface as Country Manager for South Africa. Abdul joins Coface from Credit Guarantee, where he was General Manager, Trade Credit Operations​.
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Andy Berry has rejoined Coface as a Business Development Manager. Andy, who is based in the Manchester area, most recently worked as Credit Insurance Specialist for Bridge Insurance Brokers.
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Dual Europe has appointed Frank Masteling as Head of Trade Credit Europe. Frank, who is based in the Netherlands, was previously Managing Director at Nexus Trade Credit, responsible for trade credit in the UK and Europe.
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Howden Insurance Brokers has appointed Edmund Arghand as Head of Credit, Political Risk & Surety Asia. Edmund previously worked as a Director at BMS Group.
Lockton has appointed Suzanne Dassen a Client Manager, Credit Solutions. Suzanne is based in Cairns, Australia and joins Lockton from Aon, where she most recently worked as a Client Manager.
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W Denis Credit Risks Ltd has made two new appointments:
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Mark Kennedy joins the London team as Director. Mark previously worked for Xenia Broking (CBF) for more than twenty-two years as a Director, Account Management.
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Jono Hall joins W Denis as Account Executive and New Business Manager to look after clients and undertake new business in the Midlands. Jono previously worked for Marsh as a Developer, Trade Credit.​​
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Job Vacancies
Account Manager.
Salary: Salary + performance bonus - To be negotiated depending on experience
About Us
We are a specialist trade credit insurance brokerage, dedicated to delivering tailored insurance solutions that meet the unique needs of our diverse client base. With a commitment to exceptional customer service and expert advice, we provide peace of mind to businesses and individuals by protecting what matters most. We embrace innovation & technology to assist in delivering exceptional and unique service.
Role Overview
We are seeking a skilled and professional Account Manager to join our team. The ideal candidate will play a pivotal role in maintaining and growing the company’s client base. This position requires a dynamic individual capable of building lasting relationships with clients, ensuring their insurance needs are met while driving business success through exceptional customer care and strategic sales initiatives. Previous Insurance experience would be an advantage.
Key Responsibilities
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Client Relationship Management: Act as the primary point of contact for an assigned portfolio of clients, delivering prompt, professional support to address their insurance needs and concerns.
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Policy Renewals: Manage the renewal process end-to-end, ensuring timely communication, accurate documentation, and the delivery of competitive insurance renewal options.
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Cross-Selling and Upselling: Identify opportunities to recommend additional insurance products and services that align with client requirements, driving increased revenue and comprehensive coverage for clients.
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Customer Retention: Cultivate trust and satisfaction with clients by providing consistent, high-quality service and tailored solutions to meet their evolving needs.
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Sales and Target Achievement: Achieve individual and team growth targets, contributing to the company’s overall growth objectives.
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Documentation and Compliance: Maintain up-to-date client records, process documentation, and compliance with industry regulations and company policies.
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Market and Industry Awareness: Stay informed about market trends, industry developments, and competitor activities, translating this knowledge into actionable advice for clients.
Qualifications and Skills
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Experience: Proven experience in account management within the insurance industry, including client-facing roles and achieving sales targets.
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Trade Credit Insurance: Experience within trade credit insurance is highly desirable and will be considered an advantage.
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Industry Expertise: Strong understanding of insurance products, policies, and regulations.
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Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly and convincingly.
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Organisation and Attention to Detail: Proficiency in managing multiple client accounts, meeting deadlines, and handling detailed documentation accurately.
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Customer Focus: A proactive approach to identifying client needs and delivering customised insurance solutions.
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Sales Acumen: Demonstrable skills in negotiation, cross-selling, and driving customer loyalty.
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Technical Proficiency: Competence in using CRM systems, Microsoft Office Suite, and other relevant tools.
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Driving Requirements: Full UK driving license required, with flexibility to travel as needed for client meetings and business engagements.
What We Offer
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Competitive salary and bonus structure.
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Clear career progression opportunities within a growing organisation.
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A supportive and collaborative work environment encouraging personal and professional growth.
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Comprehensive training and ongoing development to enhance your skills and knowledge.
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Employee benefits: to be discussed.
Join Our Team
If you are passionate about delivering exceptional customer service, skilled in building meaningful client relationships, and motivated to achieve sales success within a dynamic and evolving industry, we would love to hear from you.
To Apply: please send your CV and a cover letter to Andy Moylan, amoylan@efcis.com.
Industry Events
GTR Asia, 2-3 September 2025. Singapore.
GTR Asia will return to Singapore on September 2-3, 2025, once again serving as the premier platform for the trade community in the Asia Pacific region, attracting senior decision-makers from the worlds of trade and supply chain finance, commodity finance, fintech and treasury.
This year’s event is packed with dynamic and engaging formats aimed at maximising audience participation and dialogue. Highlights include the highly anticipated Tradetech Showcase hosted by GTR Ventures, a new boardroom scenario session focused on global trade security, in-depth discussions, fireside chats, interactive presentations and more. The afternoon of day one will also feature the Asia Bank to Bank Forum, hosted by the Bankers Association for Finance and Trade (BAFT), presenting leading discussions around banking and finance.
Across the two days, more than 100 expert speakers will address a wide range of topics, from global trade realignment and Asia’s role in a multipolar global economy to supply chain strategy, the evolving lending landscape, the drive toward digitalisation and the need for greater collaboration. The programme will also feature analysis of the Asian Development Bank’s flagship Trade Finance Gaps, Growth and Jobs Survey 2025.
Enjoying support from the region’s leading financial institutions and in close partnership with Singapore’s key government agencies and trade bodies, GTR Asia 2025 promises to deliver unparalleled networking opportunities, thought-provoking content and vibrant discussions.
Don’t miss your chance to join the unrivalled opportunity to catch up with old friends and build those crucial new market connections at what is set to be an excellent conference. We look forward to seeing you there!
10% Early Booking Discount– Available until August 1, 2025.
For details, go to https://www.gtreview.com/events/asia/gtr-asia-2025-singapore/.
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SCHUMANN Conference 2025, 18 September 2025. Marriott Hotel, Frankfurt, Germany.10.00 a.m.
We’re back – live and in person! The SCHUMANN Conference on Digital Credit Risk Management 2025 returns as an on-site event, bringing together thought leaders, practitioners, and innovators from across industries.
What to expect:
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Inspiring panel discussions
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Hands-on deep dive sessions
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Targeted masterclasses on key topics
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The Innovation Hub featuring our latest technologies and solutions
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Direct exchange with industry experts and partner companies
Learn from best practices, gain new insights, and network with professionals and peers – all topped off with an exclusive evening event.
Want to be part of it?
Feel free to get in touch: conference@prof-schumann.de
We’re looking forward to welcoming you!
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GTR Commodities, 23 September 2025. Geneva
After a record-breaking attendance of over 450 delegates at the 10 year anniversary of GTR Commodities, we are delighted to be returning to Geneva on September 23, 2025!
The premier gathering for the global commodity financing sector will provide unmatched networking potential, giving ample opportunity to connect with leading industry representatives and exhibitors. Rekindle with peers and build new business contacts in over 3 hours of breaks in the exhibition hall. Over 50 top commodity trade and finance experts will gather in high-level event discussions to explore the latest market insights and share first-hand industry experiences. GTR looks forward to seeing you there!
Event discussions include:
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Emerging volatility in global commodity trade and navigating uncertainty
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Global trade tariffs and the outlook for commodity price signals
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Long-term strategies for corporate investment and capital diversification
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Short-term cash flow and working capital solutions for SME traders
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Managing geopolitical and supply chain risk to inventory and trade
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Liquidity and capex needs for soft and hard commodity markets
10% Early Booking Discount– Available until August 22, 2025.
For details, go to https://www.gtreview.com/events/europe/gtr-commodities-2025-geneva/.
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Asia 2025: Agency, Energy & Infrastructure Finance, 14-16 October 2025. Singapore
Be part of Asia’s most senior gathering for agency-backed finance
This October, join the region’s leading minds in Singapore for Asia 2025: Agency, Energy & Infrastructure Finance, the premier event dedicated to unlocking project and energy finance opportunities across Asia-Pacific.
Hosted by Exile Group, this three-day conference brings together decision-makers from export credit agencies, development finance institutions, banks, sponsors, law firms, and government to discuss the financing of tomorrow’s infrastructure. With tailored networking, insightful panels, and exclusive closed-door sessions, the event offers a unique opportunity to build relationships and identify new deals in key markets from Southeast Asia to Central Asia.
Whether you're advancing sustainable infrastructure, exploring new energy transitions, or facilitating cross-border projects, this is your platform to engage with the right people in the right place.
For more information visit the website, or contact us at marketing@exilegroup.com.
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GTR Egypt, 15 October 2025. Cairo
Following a highly successful event in 2024, which welcomed around 500 delegates, GTR is thrilled to announce its return to Egypt’s capital on October 15, 2025.
Continuing its mission of facilitating cutting-edge insights and innovative ideas in the world of Egyptian trade and export finance, GTR Egypt 2025 will serve as the premier platform for industry professionals to gain fresh perspectives on the future of the market within a broader global context.
From in-depth panel discussions to dynamic networking opportunities in the exhibition hall, don’t miss out on this unique opportunity to engage with corporates, financiers and key stakeholders involved in Egyptian trade and exports.
The GTR team look forward to welcoming you back to Cairo for the next edition!
2024 event discussion themes:
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Is Egypt’s economy finally moving in the right direction?
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Strategic realignment of trade corridors and supply chains
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Overcoming trade barriers and bottlenecks through digitisation
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Changes to the ECA offering and what it means
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The business of treasury explained
Supply chain finance 2.0: Are we entering a new phase?
​10% Early Booking Discount– Available until September 12, 2025.
For details, go to https://www.gtreview.com/events/mena/gtr-egypt-2025-cairo/.
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GTR Türkiye 2025, 20 October 2025. Istanbul.
Having welcomed around 350 delegates to GTR Türkiye last year, we are delighted to return to Istanbul on October 20 for GTR Türkiye 2025.
The leading conference for market insights on exports and trade will once again provide unmatched networking opportunities, enabling delegates to build connections with highly esteemed exhibitors and forge new business contacts. GTR Türkiye will host thought-provoking discussions, where over 50 trade and exports specialists will discuss finance and trade trends in Türkiye as well as the challenges, pressures and solutions. The GTR team looks forward to seeing you again!
Event discussion themes include:
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Emerging flare points and Türkiye in a shifting trade landscape
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Türkiye’s export outlook and optimising corporate strategy
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Agile working capital solutions for SMEs and corporates
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Expanding the domestic bank and FI liquidity ecosystem
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Trade volatility and cashflow, payment and supply chain solutions
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The outlook for new trade linkages and diversifying exports
​10% Early Booking Discount– Available until September 19, 2025.
For details, go to https://www.gtreview.com/events/europe/gtr-turkey-2025-istanbul/.​
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GTR Africa London, 20 November, 2025. London
Set to return on November 20, 2025, GTR is excited to welcome back delegates to GTR Africa London, the UK’s leading and unrivalled Africa-focused trade, export and infrastructure financing conference.
With the anticipated attendance of over 500 industry and trade finance leaders and more than three hours of dedicated networking opportunities, GTR Africa London provides the ideal platform to connect and establish new relationships with leading professionals shaping the future of African trade.
Expect to hear from over 50 expert speakers as they tackle the latest challenges facing African trade, export, and infrastructure finance, and explore the complexities of a rapidly changing global economy and emerging opportunities for trade in Africa. GTR looks forward to seeing you there!
2024 event discussion themes:
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A macro-economic analysis for African trade
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Climate-aligned infrastructure and alternative finance
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Working capital, SME and local bank credit solutions
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The export credit market and impact of OECD reform
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Sovereign debt frameworks and the outlook for reform
​10% Early Booking Discount– Available until October 17, 2025.
For details, go to https://www.gtreview.com/events/europe/gtr-africa-2025-london/.
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TXF Export Finance Dealmakers Assembly 2025, 25-26 November 2025. Vienna.
Join the Export Finance Dealmakers in Vienna
Exile Group invites you to Vienna this November for the TXF Export Finance Dealmakers Assembly 2025 – the essential meeting point for the global export finance community.
This two-day event brings together senior representatives from ECAs, exporters, borrowers, banks, and governments for high-impact networking, strategic discussions, and business-critical connections. With a sharp focus on deal origination and execution, experience a streamlined, dealmaker-driven format designed to maximise face time and accelerate relationships.
Whether you’re closing deals, sourcing finance, or driving policy, Vienna is the place to meet your counterparts and shape the future of export finance.
For more information visit the website, or contact us at marketing@exilegroup.com.
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GTR Nordics, 26 November 2025. Stockholm.
We are thrilled to announce that GTR Nordics will return to Stockholm on November 26, 2025! The region’s premier annual trade, supply chain and export financing event will bring together over 60 thought leaders to discuss the evolving opportunities and challenges impacting Nordic trade, with unmissable networking opportunities providing the chance to connect with the market’s top players, catch up with industry peers and forge new business connections. We hope to see you there!
2024 key discussion themes included:
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Transitional investment and sustainability strategy
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The evolving value of supply chain finance
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Financing transition-critical Nordic industries
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Supporting Ukraine reconstruction
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Working capital optimisation and innovation
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Trade fintech and ecosystem digitalisation
10% Early Booking Discount– Available until October 24, 2025.
For details, go to https://www.gtreview.com/events/europe/gtr-nordics-2025-stockholm/.​
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GTR US, 3 December 2025, New York
GTR are delighted to make a return to Manhattan on December 3, 2025 for the next instalment of GTR US! The leading event for the US trade, supply chain, working capital financing and risk management community will bring together over 500 industry leaders to discuss the emerging trends and opportunities across the market with numerous highly focused and thought-provoking conversations. Providing unmatched networking opportunities with leading industry representatives and exhibitors, don’t miss the chance to rekindle with peers and create new business. GTR looks forward to seeing you there!
2024 key discussion themes included:
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Trade and working capital financing priorities
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Intra-American supply chain growth
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Inventory management practicalities
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Basel Endgame and Regulation Q
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eBills and fintech interoperability
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AI, data and the next trade generation
GTR US once again represents an unmissable date for all those seeking to build their network and practical knowledge across trade, supply chain and working capital financing.
10% Early Booking Discount– Available until October 31, 2025.
For details, go to https://www.gtreview.com/events/americas/gtr-us-2025-new-york/.
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About this month's Sponsor: Farosol
Farosol is a global network of credit insurance brokers which currently has fourteen partners, spread across thirty countries. In total, Farosol members look after the interests of more than five thousand clients, protecting their businesses with a wide range of tailored credit insurance products and credit management services. We also have specialist brokers within our network whose expertise encompasses asset based finance solutions and other related services.
We recently held our eleventh annual conference, the location on this occasion being Chicago, Illinois where the host company, Newstead Group, arranged for a wide variety of guest speakers to attend. These included two senior partners from a firm specialising in U.S. insolvency laws and the rights of creditors, with special emphasis on Chapters 7 and 11, and an expert on international trade and compliance, especially with regard to U.S. trade tariffs, which is clearly very topical at the time of writing. We were also fortunate enough to witness a presentation from the representative of a U.S. based investment management business which specialises in alternative credit solutions. They follow a less than traditional approach to the subject of risk underwriting in that, unlike most credit insurance underwriters, they only have an appetite for higher category risks, particularly those which have already been rejected by their peers.
Farosol’s metier is to deliver expert advice and services to all clients on matters relating to the protection of their businesses. Whilst we operate on a global basis, we treat each client individually and our approach is to ensure that each one has a credit insurance policy that is unique to their requirements.
For more information about us please visit our website, www.farosol.com.
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From right to left: James Riordan, John Cockshutt, Jeroen Wesseling, Vilma Pekoriene, Ralph Reinders (Vice President), Galina Serjant (Treasurer), Patrick Rice, Frank Knight, Angelo Piazzoli (President), Seth Reatherford, Carol Au-Young, Jack Snyder (from Barack Ferrazzano Kirschbaum & Nagelberg LLP), Laurent Dray, Nathan Rugg (from Barack Ferrazzano Kirschbaum & Nagelberg LLP), David Sulfridge, Deborah Cohen.
